Jim, I've built many telephony systems like this. Sometimes I feel bad about that :)
Keep in mind though some of these systems are a combination of real people and automation. For example the old "virtual voice rec" where a recording is taken and a live person listens to it making a transcript and performing an operation but it gets marketed as real voice recognition. Or some combination of virtual voice rec thereby one person can handle many small portions of many simultaneous calls like the old BBS chat bots where one sysop handles many chats that are bot assisted. One of the guys that founded Wildfire Communications in the early 90's who built a really good true telephony virtual assistant, one that doesn't use real people behind the scenes, then went on and founded Android OS... Many, many advanced technologies start or originally flourish in telephony. John > -----Original Message----- > From: Jim Bromer via AGI [mailto:[email protected]] > Subject: [agi] I could not tell if a couple of telemarketers were computers or > not. > > I've received two sales calls where I could not tell if I was talking to a > computer > or a person with an overly slick voice. I asked "the guy" today a couple of > simple questions and "he" was able to answer them after a couple of seconds. > "His" voice kept coming back with the same upbeat professional quality. The > "guy" yesterday also sounded like "he" was one of the top professional voices > in the country. > Better than most voices on the television advertising. It was very spooky > because I kept getting the idea that AI is now so far advanced that our > efforts > are moot no matter what we do. Maybe a particular telemarketer has found a > niche where he only hires really top voices and they did not realize that I > was > only talking to them because I could not tell if they were computers or not. > Next time I am going to jump into some questions other than, "what did you > say your name was?" > I am going to ask about the product. Thinking now I have to come to the > conclusion that they were people, but it really makes me think about what I am > doing. Maybe I should stick to finding new ways to automate the annotation of > text. > Jim Bromer > > ------------------------------------------- AGI Archives: https://www.listbox.com/member/archive/303/=now RSS Feed: https://www.listbox.com/member/archive/rss/303/21088071-f452e424 Modify Your Subscription: https://www.listbox.com/member/?member_id=21088071&id_secret=21088071-58d57657 Powered by Listbox: http://www.listbox.com
