As there is a FIXME in the code I assume that you already know it.
But just in case :
If you don't fill the "remaining time" field, mail can't be send.
In fact it's in agilo/ticket/model.py ligne 745.
"#FIXME: Trac doesn't like none... every ticket field is supposed to
be a string"
Doing exactly what you say, i add
if value is None :value = ""
and everything run smoothly.
Zitune
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