Dear Partners
This a long term project to begin with 6 months. The location is Croton CT. Please reply me with your Consultants resume and hourly rate for the same asap. JOB DESCRIPTION - Technical Analyst This position requires a process-oriented technical team member with the ability to support an Enterprise service delivery organization and provide excellent customer service. A demonstrated aptitude to rapidly develop expertise in a complex technical environment is required and previous experience with RSA SecurID or related remote access technologies is must. Strong communication skills are required to maintain effective internal and customer relationships. The Service Support Analyst, Digital Certificate Services, will serve as a technical resource to replace all of our current RSA SecurID tokens globally. The primary areas of responsibility will involve working closely with the Project team in a direct customer support role. The analyst will troubleshoot and solve remote access VPN related issues, account set up, SecurID token problems and must have previous experience supportig technologies via telephone and use of a helpdesk ticket management system. This position will serve as a technical resource on the team and will be responsible for supporting defined service level agreements (SLAs) to include service availability, incident response and incident resolution. This position will also ensure that all technical changes follow the formal change management process. This change management process will include evaluating proposed changes, determining the impact on current support processes and properly documenting support modifications during implementation. DUTIES AND RESPONSIBILITIES: . Serve as a technical resource supporting RSA ACE infrastructure token replacement project . Work with users to troubleshoot and resolve VPN related issues for newly assigned tokens. . Perform root cause analysis and develop technical documentation for incident response. . Manage the ticket queue to meet SLA's. . Create daily, weekly and monthly custom ticket reports. . Support all aspects of end-user related SecurID support. . Participate in Incident and Problem Management activities based on Information Technology Infrastructure Library (ITIL) guidelines. . Represent Digital Certificate Services during information technology audits by internal and WORK EXPERIENCE/SKILLS: 4+ years experience managing Service Delivery in an Enterprise environment 2+ years experience supporting RSA or similar remote access technologies 2+ years experience administering and working with trouble ticket queues Strong working knowledge of RSA SecurID Thanks, Raj singh | SimpliOn - Great Results. Always. Direct: 408-565-8670 | Fax: 408-935-8696 INC 500 | 5000 Honoree - 2010, 2009 Fast Private Companies award by Silicon Valley Business Journal - 2010, 2009, 2008 Recognized as Best Places to Work in Bay Area by San Francisco Business Times Minority Business Enterprise certified by NMSDC Go Green. Think before you print. -- You received this message because you are subscribed to the Google Groups "Ajax-DOT-NET-FAQ" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/ajax-dot-net-faq?hl=en.
