Hi Partners,
Below is a requirement, please go through it and let me know if you have any consultants for this position. Kindly forward their resumes to * [email protected]**.* * * Please include the rate and contact details also along with the updated resume. *Location*: *Pleasanton**, **CA** . * * * *Duration*: *1 year. * * * *Job Class*: *Network/Telephony Services* *Functional Title*: *Network Engineer - Sr * * * *Overall Experience*: *07-09 Yrs.* * * *Position Description: * Qualifications/Skills: ? Experience defining solutions for Telephony applications including IVR, Skills based routing, Quality Monitoring, Workforce Management ? Experience in the healthcare insurance environment. ? Experience and a thorough understanding with complex telephony infrastructure technologies, applications and practices. ? Exceptional analytical, interpersonal, written and verbal communication, organizational, presentation, coaching and mentoring skills. ? Ability to create/maintain integrated business and IT project plans, key milestones, dependencies, critical paths, resource plans, resource loading, risk management plans, program management including change and quality control. ? Experience with Comprehensive Delivery Process (CDP) desired. ? Experience with implementing large Telephony Infrastructure projects in large, complex organizations, utilizing direct and matrixed resources distributed across multiple locations. ? Demonstrated experience in leading technical teams for custom Telephony development projects. ? Ability to work in a fast-paced and dynamic environment. ? Must have a positive attitude, and the ability to work and communicate with all levels of management, internal and external vendors/partners, system integrators, etc. ? Familiarity with Mainframe, UNIX and Windows systems architecture.. ? Familiarity with Kaiser Applications is preferred. *Additional Information: Experience Level: *? 3-5 years experience in Managed Services for contact center technologies. Migration experience (from premise telephony platforms to centralized hosting a plus) ? 5-7 years in contact center technologies (ACD, IVR, CTI, Call Routing, Call Recording, Workforce Management). Functional/Technical Knowledge & Skills ? Quality Assurance/Call recording design and deployment experience ? Workforce management design and deployment experience ? ACD (Automatic Call Distribution) design and deployment experience ? IVR (Interactive Voice Response) design and deployment experience ? VoIP (Voice over Internet Protocol) design experience ? ICR (Intelligent Call Routing) design and deployment experience ? Reader board design and deployment experience ? CTI (Computer Telephony Integration) design and deployment experience Thanks and Regards *Rama **Krishna** Reddy, * Technical Recruiter, *Clear Thought Solutions LLC.,* E-mail: [email protected] URL: www.clearthoughtsolutions.com * * --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "AJAX-Tools" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/ajax-tools?hl=en -~----------~----~----~----~------~----~------~--~---
