Attention Fee-for-Service Providers and Suppliers, Have You Responded? The Centers for Medicare & Medicaid Services (CMS) wants to hear from you about your satisfaction with the services provided by the Medicare fee-for-service (FFS) contractor that processes and pays your Medicare claims.
CMS is now conducting the fifth national administration of the Medicare Contractor Provider Satisfaction Survey (MCPSS). The results of this annual survey are used by CMS to monitor trends, improve contractor oversight, and increase efficiency of the Medicare program. The MCPSS provides contractors with more insight into their provider communities and allows them to make process improvements based on provider feedback. In January, CMS notified approximately 30,000 Medicare FFS providers and suppliers that they were randomly selected to participate in the 2010 study. CMS urges all selected health care providers and suppliers to take a few minutes to complete and return this important survey. CMS recognizes that each provider and supplier's time is limited; therefore, if you have been notified that you were selected to participate in this study and have not yet done so, we welcome you to designate a proxy who you believe to be the most knowledgeable person in your practice to answer the survey questions on your behalf. This person may be your management or billing personnel or other knowledgeable designee. You can designate a proxy to respond on your behalf by emailing the designated proxy's name, telephone number, mailing and email addresses to SciMetrika ([email protected]), the public health consulting firm, contracted by CMS to administer the MCPSS study. SciMetrika will then send survey instructions to the designee to facilitate a quick completion of the survey without interrupting your day-to-day operations. If you prefer to personally respond to the survey questions yourself and no longer have your online survey tool access information or need help accessing the survey tool, please call the MCPSS Provider Helpline at 1-800-835-7012 or send an email to [email protected]. Someone on the MCPSS team will be happy to assist you. The views of every health care professional asked to participate in the 2010 study are very important to the success of this study, as each one of you represents many other organizations that are similar in size, practice type, and geographical location. Please complete and return your survey today. CMS is waiting to hear from you! Please Note: Only providers and suppliers already notified that they have been randomly selected to take part in the 2010 MCPSS may participate in this study. A new random sample of providers and suppliers is selected annually to participate in the MCPSS study. For more information about the MCPSS, please visit the CMS MCPSS website at http://www.cms.hhs.gov/mcpss <http://www.cms.hhs.gov/mcpss> , or read the CMS MLN Matters Special Edition article at http://www.cms.hhs.gov/MLNMattersArticles/downloads/SE1005.pdf <http://www.cms.hhs.gov/MLNMattersArticles/downloads/SE1005.pdf> featuring the survey. ________________________________________________________________________ ______________________________________________ Note: If you have problems accessing any hyperlink in this message, please copy and paste the URL into your Internet browser. If you received this message as part of the All FFS Providers listserv, you are currently subscribed to one of eighteen Medicare Fee-For-Service (FFS) provider listservs. If you would like to be removed from all NIH listservs, please go to (https://list.nih.gov/LISTSERV_WEB/signoff.htm <https://list.nih.gov/LISTSERV_WEB/signoff.htm> ) to unsubscribe. If you would like to unsubscribe from a specific provider listserv, please go to (https://list.nih.gov/cgi-bin/show_list_archives <https://list.nih.gov/cgi-bin/show_list_archives> ) to unsubscribe or to leave the appropriate listserv. If you know someone who would like to subscribe to a FFS provider listserv, go to (http://www.cms.hhs.gov/prospmedicarefeesvcpmtgen/downloads/Provider_Lis tservs.pdf) . Please DO NOT respond to this email. This email is a service of CMS and routed through an electronic mail server to communicate Medicare policy and operational changes and/or updates. Responses to this email are not routed to CMS personnel. Inquiries may be sent by going to (http://www.cms.hhs.gov/ContactCMS <http://www.cms.hhs.gov/ContactCMS> ). Thank you.
