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User asarkar changed the following: What |Old value |New value ================================================================================ CC|'cdriga,fs,kcarr,khirano,l|'cdriga,ddozza,fs,kcarr,kh |aurentgodard,louis,paoloma|irano,laurentgodard,louis, |ntovani,pjanik,st,volkerme|paolomantovani,pjanik,st,v |' |olkerme' -------------------------------------------------------------------------------- Status|NEW |RESOLVED -------------------------------------------------------------------------------- Resolution| |FIXED -------------------------------------------------------------------------------- ------- Additional comments from [EMAIL PROTECTED] Mon Jan 16 02:34:39 -0800 2006 ------- The last observation appears to be the roo cause! Here are the details from the spam/virus filter's maillog: <snip> Thu Jan 12 13:58:42 2006 Info: New SMTP ICID 8416856 interface Data 1 (204.16.10 4.10) address 213.140.2.72 reverse dns host 213-140-2-72.ip.fastwebnet.it verifi ed yes Thu Jan 12 13:58:42 2006 Info: ICID 8416856 REJECT SG BLACKLIST match sbrs[-10.0 :-2.0] SBRS -2.1 Thu Jan 12 13:58:42 2006 Info: ICID 8416856 close ==== <snip> --------- Analysis: The user's email/connection was rejected b'coz they were on the blacklist. Is this from a dial-up connection? It looks like fastwebnet.it sends a lot of virus/spam messages and all of their messages have been dropped because they are being perceived bad. Ddozza, If you use a static ip we can add it to the whitelist, but if you are using a dynamic ip then not sure how we can help you. ---------------- BTW, as Stefan mentioned earlier, it's better to open another issues for spam/virus related and closing this one as the original mailserver issue is resolved. Hence I am marking this resolved. Please re-open this if there still is any issue around the overall mail system. Thanks --------------------------------------------------------------------- Please do not reply to this automatically generated notification from Issue Tracker. Please log onto the website and enter your comments. http://qa.openoffice.org/issue_handling/project_issues.html#notification --------------------------------------------------------------------- To unsubscribe, e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED] --------------------------------------------------------------------- To unsubscribe, e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED]