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------- Additional comments from [EMAIL PROTECTED] Wed Feb 21 02:52:05 +0000 2007 ------- @kpalagin: You must be much smarter than I. I misfiled a report the other day. We have users that have just purchased a new computer (and it is their first) and then find our Issue Tracking system very intimidating, to say the least. My proposal is that they do the following: 1. Report what they were doing when the problem occurred. 2. Report their name and e-mail address. 3. Report which operating system and processor in their system (and we can even give them drop down lists to work with.) That is it. Simple. We who do QA triage determine if: 1. The fault is repeatable. 2. Which section of the program the fault appears in. 3. If a new user would abandon use of OpenOffice.org or not (there are really only three levels of problems, ones that stop work, ones that are real pains to work around and those that are called snivels and really only affect a very small audience and might be easy to fix.) The first are commonly called 'showstopper' bugs. 4. Provide additional information, if needed. If we cannot provide this, we gently ask the reporter for more information. If we cannot reproduce the error, this might be due to the fact that the reporter failed to give us some facts. Why do this? Because the quality of reports is low. There are many issues with the code "needs more information". As to the problem with the issue query, please open a new issue for this. James McKenzie --------------------------------------------------------------------- Please do not reply to this automatically generated notification from Issue Tracker. Please log onto the website and enter your comments. http://qa.openoffice.org/issue_handling/project_issues.html#notification --------------------------------------------------------------------- To unsubscribe, e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED] --------------------------------------------------------------------- To unsubscribe, e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED]
