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http://www.openoffice.org/issues/show_bug.cgi?id=4914





------- Additional comments from webne...@openoffice.org Tue Dec 16 18:09:35 
+0000 2008 -------
When I first tried out OO years ago, I would *never* have called this a
"show-stopper" issue.  I've been happily using OO for years, and it never has
been an issue (the only real 'issue' I occassionally run into is word->oo or
oo->word formatting issues... but that's to be expected IMO).

However, I just tried to help my girlfriend make the move to OO.  She is a very
competent individual, has been computing for years, but it much more of an
"average" user than I.  The lack of "Normal" view has nearly lead to a huge
argument.  She can't necessarily articulate WHY it's so important to her, but
apparently it is.  Enough so that I think she's not going to switch.  Keep in
mind that she's not averse to change as a general rule.  She's not going to just
decide that because something is "different" it's "bad".  There is something
*necessary* about the "Normal" view.

I'm taking the time to make this vote for the Normal view, because in my
opinion, what I have witnessed with her discomfort/unwillingness to switch, is
indicative of a huge portion of the populace that needs to be supported for OO
to get the penetration it should.

I believe that *many* other 'issues' will drop off the radar if OO can get real
market penetration (such as my formatting comment above).  And I think that the
"Normal" view will actually go a long way towards accomplishing that:

 - Getting someone to consider shifting away from a BEAST of an application
suite they've been (in all probability) FORCED to learn, and have done so,
potentially, many years ago is a pretty tough challenge.
 - Once they get the gumption to "try it out", they're probably walking into it
with a "I don't know if I'll really like this, but I GUESS I can try it" kind of
attitude.
 - If they're greeted with something familiar/comfortable enough, they'll
quickly get a sense of "Hey!  This isn't so bad.  The skills I already have,
apply here!".
 - If they're greeted with a (however minor) difference that is obvious and
INSURMOUNTABLE, it will make them question whether or not they can learn the
REALLY IMPORTANT differences.  Ergo, they rapidly scurry back to that which is
familiar.

In short, I'm not really sure there there are "real" workflow/functional
requirements surrounding the "Normal" view.  There may be, but I'm definitely
not the audience that needs that.  Regardless, I believe there *is* a valid
improvement on USER EXPERIENCE to be gained by its inclusion.

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