To comment on the following update, log in, then open the issue: http://www.openoffice.org/issues/show_bug.cgi?id=97723 Issue #|97723 Summary|Software crashed and won't load or save files & can't |type Component|framework Version|OOo 3.0 Platform|PC URL|http://www.wcc500.com/openoffice/index.htm OS/Version|Windows XP Status|UNCONFIRMED Status whiteboard| Keywords| Resolution| Issue type|DEFECT Priority|P1 Subcomponent|code Assigned to|tm Reported by|icbgroup
------- Additional comments from icbgr...@openoffice.org Sat Jan 3 13:33:46 +0000 2009 ------- Equipment. PC, 1.67 duo core processor, 1gb ram Win XP home edition SP3 Japanese language version. OS since reinstalled and downgraded to SP2 in case Win XP SP3 was the issue. Open Office download version OOo_3.0.0_Win32Intel_install_wJRE_en-US I had cause to reboot my PC the other day with Open Office running due to a printer issue. After the reboot, I got a blue screen error, which proceeded to fix some OS errors. What they were, I cannot tell, because I didn't write it down. Following the reboot and OS fix, I attempted to reload Open office and continue working on the documents I had open, which were a spreadsheet and a word processor document. I was confronted with the document recovery screen, which listed the 2 documents I was working on. Nothing unusual, I had seen this screen previously after a power outage and everything was OK that time. I tried to recover the documents and ended up in an endless loop of document recovery, crash, document recovery, crash. I uninstalled Open Office, took a fresh download and reinstalled it OO. I re-ran the software and was hit with an error report, which I submitted. ID #: rcv4qvc and I think there may have been another one submitted today by the Techie working on my PC, report ID #: rf288vc The endless loop error continued, so I called in a techie to take a look at it for me, because I am relying on OO to get my end of year spread-sheeting and reporting completed. He un-installed Open office and deleted the download file, reinstalled WIN XP, SP2 because he said the Japanese version of SP3 was not as stable, took a fresh download of OOo_3.0.0_Win32Intel_install_wJRE_en-US and reinstalled it. The error continued, so I took a movie of the process for your convenience and have uploaded it to the URL specified above, http://www.wcc500.com/openoffice/index.htm OS and OO re-installations have not fixed the issue, so I am at a loss. I couldn't find anything in the database about the issue. OO Software installed on an old PC and is working fine on that machine. Please help if you can. Mick Popp Japan Phone USA: 731-707-4226, Japan: +81-50-5532-8955, skype: mickpopp --------------------------------------------------------------------- Please do not reply to this automatically generated notification from Issue Tracker. Please log onto the website and enter your comments. http://qa.openoffice.org/issue_handling/project_issues.html#notification --------------------------------------------------------------------- To unsubscribe, e-mail: issues-unsubscr...@framework.openoffice.org For additional commands, e-mail: issues-h...@framework.openoffice.org --------------------------------------------------------------------- To unsubscribe, e-mail: allbugs-unsubscr...@openoffice.org For additional commands, e-mail: allbugs-h...@openoffice.org
