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------- Additional comments from vard...@openoffice.org Thu Jan 8 18:46:05 +0000 2009 ------- As someone who has been a programmer, a writer, and and manager of both, perhaps I can add my perspective. First of all, I'd like to thank mba for his update and his reassurance that the programming team is aware that an Outline View is important. Thanks also for explaining to us that the reason it has not been done is because it is not a simple process, so it will take some time. I think part of the problem is that we have a clash of two cultures: programmers and writers are usually quite different personality types with different sets of computer expertise - coders vs. simple users. I would like to point out to mba regarding his somewhat brusque response that "You can all save your breath" (typical programmer's social skills!) that people had been complaining for YEARS before they heard about from anyone about the issues involved. They were not aware that anyone was paying attention to them so they were frustrated. Thanks again, mba, for letting us know you are aware of the problem and are working on it. I would also like to point out that, in general, open software is mostly a "geek" thing. I say that with all respect being an old geek myself. So while XML etc. might seem more important than an Outline View for the most vocal users and programmers, there is probably a much larger user base for an Outline View than for XML. Also personally I feel "XML rules!" The problem is that for the average, not particularly technically savvy, user (i.e. almost everyone who needs an Outline view!) they are not the type of person who is going to try to track down this thread and post something. They are certainly not going to try to figure out how to vote, and they probably don't bother to read all the previous comments before they post. They are used to a different type of customer support experience. Can anyone say "Care Bear?" So just because you don't hear from them, doesn't mean they didn't try it and gave up without even posting. On the other hand an XML user is going to be more likely to function in a programmer-friendly fashion. My point is that the end- users and the target market who want an Outline View, if Open Office is ever going to become a widely-used tool, are almost certainly massively underrepresented here because they didn't even know it existed. In any case, we are happy to hear you are working on this solution and we look forward to hearing more about it. Unfortunately, we won't be able to tell our fellow users to "save their breath" because they don't read before they post. Thanks again and best wishes for bug-free code! Vardiss --------------------------------------------------------------------- Please do not reply to this automatically generated notification from Issue Tracker. Please log onto the website and enter your comments. http://qa.openoffice.org/issue_handling/project_issues.html#notification --------------------------------------------------------------------- To unsubscribe, e-mail: issues-unsubscr...@sw.openoffice.org For additional commands, e-mail: issues-h...@sw.openoffice.org --------------------------------------------------------------------- To unsubscribe, e-mail: allbugs-unsubscr...@openoffice.org For additional commands, e-mail: allbugs-h...@openoffice.org
