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------- Additional comments from jjmcken...@openoffice.org Thu Jul 30 03:06:44 +0000 2009 ------- @es: Let's see, you started with OpenOffice in 1997 (my math is that good), I started with StarOffice for OS/2 in 1992, so that makes me a little older than you. Also, OpenOffice is not the only FOSS project that I work with and they all suffer from the same problem, Issuzilla is very hard for the new user to understand, but is GREAT for the developers who have to work off bug reports. Adding a front end so that a user can select from a series of problems is not undoable and may actually result in better reporting (BTW, I work for a large corporate organization that is going down that path because of the possibility of over 100,000 very inexperienced users having access to their bug tracking system.) The problem as I see it, is inertia. You have to be willing to accept that things will change and that Issuezilla has been the topic of some very interesting discussions on the User forum/mailing list. Also, how much real work would it take to resolve this issue? You could ask questions like: Did you search for issues like yours? Does this issue stop your organization from completing daily work? Several others like this could actually make submission, triage and problem resolution easier, not harder and also encourage users to submit issues rather than shy away. I would consider re-opening this issue and examining it very closely from the user/customer point of view with a developer scope. This enhancement request might just make your job of QA/development easier and bug triaging a quick and painless process. --------------------------------------------------------------------- Please do not reply to this automatically generated notification from Issue Tracker. Please log onto the website and enter your comments. http://qa.openoffice.org/issue_handling/project_issues.html#notification --------------------------------------------------------------------- To unsubscribe, e-mail: issues-unsubscr...@openoffice.org For additional commands, e-mail: issues-h...@openoffice.org --------------------------------------------------------------------- To unsubscribe, e-mail: allbugs-unsubscr...@openoffice.org For additional commands, e-mail: allbugs-h...@openoffice.org
