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------- Additional comments from e...@openoffice.org Fri Sep 25 03:09:00 +0000 2009 ------- "Let's see, you started with OpenOffice in 1997..." My point was not say: "Hey, Buddy! Look at my years of experience an how old I am!". I just meant to present myself and to say that, yes, I might know better then others what we can handle an what cannot be done in THIS project. Else, "experience" and "age" is never a valid argument because I'm ready to listen to a 14-years old something (If you wanna know I am "only" 38!) as long as has he has *arguments* and concerning "experience" (which has nothing to do with the age!): "Experience is only worth what you have made of it"... So let's forget that point... "The problem as I see it, is inertia. You have to be willing to accept that things will change and that Issuezilla" You don't answer my arguments. I'd LOVE to change IZ!! It has so many glitches! But the thing is that you want to make IZ accessible to ANYbody who wants to report ANYthing in a way we cannot handle it. And that's what we don't WANT (not "can"). "You could ask questions like: Did you search for issues like yours?" Sorry, but when you click on "NEW" (Issue) you land there: http://qa.openoffice.org/issue_handling/pre_submission.html And there is a bold title saying: "Did you check if your problem is already reported? Unfortunately, too many issues get reported twice (or much more often). You, as the submitter who exactly knows the problem, often are much faster in finding the duplicates than other people. So please take some minutes to see if your problem is already reported. If so, you can add yourself to the cc-list of the issue, to be notified whenever something in this issue changes (e.g. when it's fixed): " Apparently, you are falling into the category of the people who we don't want: those who don't read warnings and help texts! "Does this issue stop your organization from completing daily work?" This question is subjective and not objective: everybody's defect or enhancement is critical as soon as someone made the effort to report it! The problem is to see what WE can fix and how it fits into the "Big picture"! If someone reports: "It's part of our corporate identity to have hatching background on invoice letters and your software doesn't support it"... Fine! But who cares about this requirements in regards to all those who DON'T need that? So there, the flag "critical" will be changes into "normal" It won't be closed but will not be prioritized... "Several others like this could actually make submission, triage and problem resolution easier, not harder and also encourage users to submit issues rather than shy away." It won't make it easier but be a useless flag. Believe me: 80% of the newcomers (those who you want to catch) don't read indications, flags an warnings: They just want it simple as you describe! Did you ever read a "README"-file...? Is that soooo difficult to set the version number of the software you are using? I get 20 times a week "1.0.0" as version which is not possible! (Yes I know, we should drop very old releases and unused flags but that's not a justification for the people NOT to read what they are submitting) Because people (those who you want to include) DON'T READ what we write! Very rude sum up: "we don't want to read those who don't want to read us!" A quick and dirty analyze of the current open issues compared with our resources gives: if we lock IZ now and refuse ANY new submissions we have work for 10 years. What is in this context the place for: "Rated: critical "Description: yesterday my software crashed! Fix it!" ??? Please don't mix up 3 different things: - Feedback: communication tool to make people "feel better" without any action taken but maybe the UX having a look at it to make statistics. - Support: help people right now, explaining them what they didn't understand in the help and in some case escalating as Bug/Feature - QA (there where every IZ issue arrives): which should only sort and prepare QUALIFIED and detailed reports for the DEV. And please don't mix Open Source and closed source. Yes there is a difference between "customers" and "users". We expect from "users" qualified submissions while customers pay for an escalation process. 2 different worlds! --------------------------------------------------------------------- Please do not reply to this automatically generated notification from Issue Tracker. Please log onto the website and enter your comments. http://qa.openoffice.org/issue_handling/project_issues.html#notification --------------------------------------------------------------------- To unsubscribe, e-mail: issues-unsubscr...@openoffice.org For additional commands, e-mail: issues-h...@openoffice.org --------------------------------------------------------------------- To unsubscribe, e-mail: allbugs-unsubscr...@openoffice.org For additional commands, e-mail: allbugs-h...@openoffice.org
