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------- Additional comments from bengtahlg...@openoffice.org Thu Mar 11 
20:26:09 +0000 2010 -------
I have this problem too for a font that I just bought (Helvetica Neue LT,
windows postscript version).  There is no problem with e.g., Nimbus Sans.  Is
more information needed to solve the issue?

Looking at the PDF file, there is a difference in how Nimbus Sans and Helvetica
Neue are embedded.  For the first, the umlauted characters are embedded
separately in addition to the complete set.  The separate embedding looks like 
this:

54 0 obj
<</Type/Encoding/Differences[ 0
 /Udieresis /Aring /Adieresis /Odieresis /aring /adieresis /odieresis]>>
endobj

[...]

56 0 obj
<</Type/Font/Subtype/Type1/BaseFont/NimbusSanL-Regu
/Encoding 54 0 R
/ToUnicode 55 0 R
/FirstChar 0
/LastChar 6
/Widths[722 667 667 778 556 556 556  ]
/FontDescriptor 51 0 R>>
endobj

There is no such handling of the umlauted characters for Helvetica Neue.

Comparing the .afm files, Nimbus Sans has, for example:

C -1 ; WX 556 ; N aring ; B 42 -23 535 754 ;

and Helvetica Neue has:

C 229 ; WX 574 ; N aring ; B -7 -14 522 778 ;

If you need more info, I'd be happy to provide!

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