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http://www.openoffice.org/issues/show_bug.cgi?id=25732





------- Additional comments from zhangwe...@openoffice.org Thu May 13 09:10:40 
+0000 2010 -------
Hi. The attitude is not new to me, I know the method you are talking about.

There are users who don't know their problem good enough to actually propose
what should have been done. These user vote with their feet and is the "96%
silent consumers" referred to marketing people.

And there are who knows what they are dealing and promptly ask for their needs.
Or, the "4% smart customers".

Respond-development model make product lean towards 4% smart customers.

The typical OSS community attitude is not to approach users who don't subscribe
mailing-list and rather try different product instead of "asking the question
the smart way", rather instead, try convert these users to participate community
and abandon those who cannot.

"I usually like the OSS community approach because since my ego told me I am the
smartest person in the world, I should only like to talk with smart guys:)"

No, I don't mean that:) What I really mean is we should weight the opinion of
the people who don't talk instead of getting them here.


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