Brian, I did not mount a public campaign, this is a forum that Tomasz replies promptly to. Tomasz "told me off" (in my opinion) on another Amibroker board when I asked if the AFL Wizard was still on schedule.
In my business, I respect my customers. When my product promised delivery date is delayed, I let them know, apologize and ask them to please be patient. I do not practice sarcasim on my customers as that, for me would be a recipe for a shrinking customer base. Perhaps it's common in the software business to overpromise and underdeliver and then be curt and sacastic about it? Below was his response on April 18 (Tomasz could have said there would be a delay, I would have understood completely, I am human too :-) Tomasz, if you read this please understand that I am not angry or trying to post negative critisism. I truly appreciate your software, your hard work and your prompt customer service. The subject of making Amibroker more user friendly (in different ways) has been requested many times by many different people. I do realize you can not satisfy all the people all the time, but there is a nicer, friendlier way to relay the message. In the meantime I will continue to renew my Pro licence when required. Regards Jim ..................................... Re: [amibroker-ts] Re: AFL Code Wizard - Thomasz Hello, I don't ignore your question. I simply answered previously to the same question. I wrote in March that it will appear within 2 months. 2 months did not pass yet. Best regards, Tomasz Janeczko amibroker.com ....................................... > Jim, > > No one knows how to push peoples buttons more than a sales executive. > > So you want your Formula Wizard and you want it now and you mounted a > public campagn to bustle Tomasz into doing it? > > I am a goer myself so I have a sneaking regard for others who have > balls ;-) > > Perhaps you, and others, should consider the affect that this public > and constant tearing away at Tomasz's persona has on him. > > He is a brilliant person but he is also human, just like us. > > On top of that you divert Tomasz's attention away from productive > tasks and the same applies to group members who have to come in and > post to provide some balance. > > Also, I think you will find there are better ways to get what you > want without the need for public blustering. > > I am an aggressive person but I have learnt that controlled > aggression, proactively directed, is the way to use that energy > constructively; sport is the arena where this is most apparent to any > observer. > > As I said in another post, I have found Tomasz very approachable, yes > even susceptible, to a well presented private petition. > > > FTR > > I have been a persistent and strong campaigner on user easy features > since I joined the Ami forum but a Formula Wizard does not get my > vote. > I have used them in other programs and they just don't do anything > for me. > However if Tomasz wants to do it there will be no complaints from me. > > The reason? > > I trust Tomasz's ability to steer the ship, and, aside from offering > no strings attached suggestions here and there I leave him to get on > with his job and I get on with mine. > > 55 years old has nothing to do with it. > Neither does *I am not trained in programming or computers* > *I have a full time job and a family to care for* has a lot to do > with it. > > I empathise with the fact that you are a road warrior; a tough career > choice. > > All the best for your career and your trading, > > Brian. >
