Hi, Recently I noticed that the eSignal plug-in was losing ticks. Sometimes the chart stopped updating altogether. eSignal itself flies along along, so that hasn't been the issue. I emailed support, and the response was essentially that that shouldn't be happening. Since then, I used the faq to make sure my charts were updating sub-0.1 second and that I had the latest plugin version. I also went so far as to temporarily uninstall my anti-vius and -spyware software. No luck. I emailed again, but no response this time. (I usually get an excellent response from support, hopefully my response email just got lost somehow).
Today I tried it on a different machine -- same chart, etc. and unfortunately, same result. There are clearly many missing ticks, and the chart has stopped updating completely a couple of times. If I force backfill, it fills in the missing ticks and volume, but the problem doesn't go away. Since I've tried it on two computers now with identical results, I'm wondering: a) has anyone else seen this? b) does anyone have any ideas for troubleshooting thoughts that might help get at the root cause? Thanks for any thoughts anyone might have. Regards, Gordon
