I recently pushed a new version of my app that had install to sd card set to preferExternal. Then I had about a dozen users email saying they couldn't install the new version. Most of them uninstalled the old version to try to get it to work and were left with no app at all. I noticed a trend of HTC phones, but there was at least one Droid in there. Anyway, I changed it to auto and they were able to install again without issue.
Bear in mind though that during the time that version was up about 400 new users downloaded the app and probably 2500 updated. So that's a pretty small affected percentage. I do frequently get users who randomly can't download or install the app. I have a canned response prepared in gmail for these cases, and I put the apk up on the web so users can download it off-market. Here is my standard response: Any errors when downloading the app are errors with the market, and are completely outside my control. I have searched around the internet and found two possible fixes. The first is to sign out of Google Talk and then sign back in. Apparently Google Talk and the Market are linked somehow. http://www.google.com/support/forum/p/Android+Market/thread?tid=768ff3029eb670cf&hl=en, http://androinica.com/2010/03/01/tips-android-phone-wont-download-apps-log-in-to-google-talk/ The second is to go to your phone settings > Applications > Manage Applications > All. Scroll down to find Market, and press it. Press Force stop, press Clear cache. Then try downloading again. In the extreme case (I have to do this every time Google Maps updates), also press Clear data in the screen above. Thanks, On Sep 23, 4:33 pm, Daniel <[email protected]> wrote: > Our customers are seeing these errors a lot when purchasing our apps, > and other than suggesting a few workarounds(unmount sd card etc), I'm > not sure theres anything i can do to fix the issue. Is anyone aware of > anything that might be causing it from the app developer side? > Obviously our app uploaded fine, and the majority of users can > download and install it just fine, but we're seeing this problem a lot > and losing a lot of sales because of it. > If theres something that we're somehow getting wrong in our app, i'd > love to be able to fix it! It seems to be related to Android 2.2 and > installing to the sd card > Any ideas? > Thanks -- You received this message because you are subscribed to the Google Groups "Android Developers" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
