On 11 January 2011 15:39, Mark Carter <mjc1...@googlemail.com> wrote:
> A user has reported that running my paid app (interestingly the free
> version runs fine using almost the same codebase - LVL being the
> biggest difference) immediately results in a Force Close and then he
> cannot do anything other than switch off the device (Galaxy S running
> official ROM). If he hold down the home key he ends up at the
> homescreen and all the icons have disappeared (and the Menu is
> inaccessible).
>
> Usually, I ask the user to use something like aLogCat to send me the
> logs but that's not possible in this case.
> Any other suggestions on how to investigate this remotely?

Craft him special wersji that logs to SD card file and plant some "checkpoints"
(log writes) in your app. Once your app crash you would be able to check
the "log" and see what checkpoint are passed ok and which never reached
so you will get at least rough estimate where to check

-- 
You received this message because you are subscribed to the Google
Groups "Android Developers" group.
To post to this group, send email to android-developers@googlegroups.com
To unsubscribe from this group, send email to
android-developers+unsubscr...@googlegroups.com
For more options, visit this group at
http://groups.google.com/group/android-developers?hl=en

Reply via email to