Hi,


Hope you are doing good!



Please review the following Job Description and share updated resume if you
find comfortable for this position.



*Role: **Incident Manager*

*Location : New York, NY*

*Duration: 12+ Months*



*Job Description*

Forming a virtual team and running crisis meetings, as required, to provide
a focal point to drive incident resolution and service restoration
Obtaining a detailed understanding of the incident and its implications
Ensure the SLAs are met for Incidents of varying priority levels (P1, P2 &
P3) Transition SPOC for Major Incident Management (MIM) Ensuring that key
recovery actions are properly approved, where required (e.g. actions that
may have business implications or cause more disruption) Ensuring that the
recovery priorities are consistent with business requirements in
consultation with the relevant BEM/business area Ensuring that appropriate
levels of skill and resource are available Ensuring the recovery team have
adequate facilities to enable them to perform their duties Overseeing the
development of a recovery plan Minimizing the business impact where
possible Considering contingency activities Ensuring that parallel
activities are considered and planned Ensuring that key events and
observations are recorded in the incident notes, to aid tracking of
progress and provide input to a Major Incident Review Ensuring that all
communications, internal and external are timely and effective Escalating
further as necessary to support service recovery Instigating a Major
Incident Review, where appropriate, to consider lessons learned. This
should normally be within two business days of the incident





Regards,

*Aayan Raj* | SYSMIND, LLC

[image:
https://newoldstamp.com/editor/profilePictures/profile-b15c8fc3ea4630e2ca604f11e3e951c7-41898.png]

*Trainee Recruiter*

Phone: 609-897-9670 x 5107

Email: aay...@sysmind.com

Website: sysmind.com

Address: 38 Washington Road, Princeton Junction, NJ 08550

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