Hello Connections , We have Immediate Opening for " IVR Platform Engineer " - (Austin , Tx).Please share your consultant Resume - aa...@sakintech.com
Hi All, Please find the below JD for the IVR Platform Engineer. *Job Description*: Genesys GVP environment setup, troubleshooting and support Setup and support Nuance ASR and TTS systems Handle Genesys configuration required for GVP Application deployments, requesting ACLs/Firewalls, working with third patry vendors Design, documentation and mantianing test environment relevant to GVP/IVR Understanding of tools to monitor, alert, and troubleshoot the solutions. Ownership and management of the Genesys Voice Platform Ownership and accountability for CCTech environment readiness, ensuring the platform is appropriately scaled to meet business need. Support of CCTech initiatives as they relate to the Voice platform, working with the global and regional teams to identify and define deliverables. Tier 2/3 Operational support of the end-to-end Contact Centre Voice solution, taking ownership of mitigation, resolution and followup for impactful P1/P0 incidents and lower priority recurring issues. Identifying system and process improvements relating to the Contact Centre Voice Platform and recommending new solutions and system utilization. *Required Skills:* 5+ years of Voice Engineering, telephony experience Extensive experience with Genesys 8.x platform architecture Knowledge of Genesys Framework (Config + Management). Knowledge of SIP media gateways and Session Boarder Controllers (Cisco, Acme, SONUS etc) Working knowledge on CI/CD tools Expert with network and common data centre infrastructure Bachelors degree in Computer Science, Engineering or related field Excellent interpersonal, collaboration and communication skills *Preferred Skills*: Extensive experience with Unix/Linux OS system administration, configuration, performance tuning, maintenance and security Experience with Genesys / Contact center call routing Knowledge of Oracle, Cassandra Database, Experience with Docker and other Cloud style deployments (Kubernetes) Thanks, AADIL AHMED | US IT Recruiter Email ID :aa...@sakintech.com Direct 1-925-434-9410 www.Sakintech.com. -- You received this message because you are subscribed to the Google Groups "Android Developers" group. To unsubscribe from this group and stop receiving emails from it, send an email to android-developers+unsubscr...@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/android-developers/143de87c-ee6b-4e71-9cf6-554f62f913b1%40googlegroups.com.
