Hi I have an urgent opening on *Premium Support Consultant *with my client. Please send me the resumes with full name, contact details, rate, and availability date.
*Requirement details:* *Job title: Premium Support Consultant* *Location: **Redmon, WA ( Remote is allowed – Focus is on Local candidates but non local is also fine)* *Duration: 12+ months* *Job Description: * Core expectations from this pool would be · Reduce product group(PG) and engineering escalations via self-help through frontline using this pool · Improve quality of PG engagement / getting traction · Manage First Quality Response on high SEV cases for select customers · On bridge SEV A and customer calls · Conduct workshops in preview features, quality improvement and learning programs · Work with frontline case owners during the handoffs · Should be available for weekend rotation · Leadership in Accountability and Ownership - not just customer obsession · Improve SOP documentation and assist in process improvement initiatives Skill and Experience requirements · Software development experience to perform Code review and debugging, Customization analysis. · Big transaction volumes integrations and performance improvement. · Strong knowledge of D365 stack with CDS, PowerApps, Power PLatform 1. L300-400 Certified techno-functional Solution Architect types or Software Engineer (not project manager and/or issue managers) . 2. SME in Retail and Commerce area with implementation and configuration experience 3. Supply chain & warehouse *E-mail is the best way to reach me* *Adam* *Senior recruiter * -- You received this message because you are subscribed to the Google Groups "Android Developers" group. To unsubscribe from this group and stop receiving emails from it, send an email to android-developers+unsubscr...@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/android-developers/CAOjKiGqCtn9tRALwHMTWQ5f5BNKihQM0J9nWg4AMqVCH6ZtjXQ%40mail.gmail.com.
