Hello *Associate*,

Greetings from GSquire Business Solutions Inc.

We have below requirement open. Please send me your genuine candidate on my
email ID  *m.ifthek...@gsquire.com <m.ifthek...@gsquire.com>*


*Position: Service Now Architect*

*Location: Nashville, TN (hybrid)*

*Duration: 6 months*



*Job Title: *ServiceNow Technical Architect

***This is a hybrid/remote position - only candidates in Tennessee and able
to commute to Nashville, TN regularly will be considered.***

The standard work week is 37.5 hrs./wk.

The ServiceNow Technical Architect will serve as a cloud subject matter
expert and trusted advisor providing technical support and architectural
guidance to leadership, business partners and internal teams.

TennCare Information Systems is responsible for providing high
availability, performance, and support to the timely coordination and
provision of health care services. ServiceNow is chosen platform for
enterprise wide, industry standard mechanism to deliver IT services
management (ITSM).

The ServiceNow Technical Architect is responsible for advanced technology
architecture, engineering, and administration. This role oversees all
system related activities including the delivery of comprehensive
strategies that enables ServiceNow ITSM. This role is also responsible for
ensuring stability of platform, managing teams for delivering services and
strategic initiatives on time with maximum quality.

The ServiceNow Technical Architect accommodates the design, development,
implementation, and delivery of critical services necessary to support
ServiceNow platform for TennCare. The ServiceNow Technical Architect will
be overseeing and responsible for validating the program activities,
ensuring the operational requirements are adhered to, as well as being a
subject matter expert for ServiceNow modules for latest release.

*Description of Duties (% of Total Work Effort)*

   - Strategy & Planning 30%
   - Solution Architecture and Development 30%
   - Operational Management 40%



*Responsibilities:*

   1. ServiceNow architect responsible for overall health of TennCare
   ServiceNow. Subject matter expert for ServiceNow modules such as – CMDB,
   Discovery, Event management, Software Asset Management (SAM), Procurement,
   HRSD, Security Operations, Privacy, Breach, GRC, Contract Management,
   Demand, Agile 2.0, integration hub, Change Management, and any new modules
   per latest release for ServiceNow.
   2. Identify automation opportunities and make recommendation for
   improvements to ITSM modules such as Incident Management, Problem
   Management, Change Management, Asset Management, CMDB and Service Catalog
   Requests.
   3. Support CMDB data model. Provide recommendation and roadmap to
   improve CMDB operations using the ServiceNow Discovery tool.
   4. Through documented procedures, identify defects/inefficiencies and
   make recommendations to streamline processes and improve service and
   support expectations.
   5. Work with vendors to develop interface and integrations with other
   enterprise systems such as Identity Access Management, Enterprise
   Applications Monitoring Tools, Active Directory, Agile development tools
   such JIRA/JAMA
   6. Act as coordinator for ServiceNow’s support site HIWAVE
   7. Provide technical guidance to multiple teams of business analysts,
   testers, and developers. Review system integration test plans, review
   design and code of developers. Guide the implementation of new
   functionality and modules in ServiceNow.
   8. ServiceNow SDLC backlog review and prioritization. Assist with
   roadmap planning.
   9. Continually advance the capabilities of ServiceNow, leading to
   greater usage, assist with defining business processes implemented by
   ServiceNow
   10. Engage and manage stakeholders and vendors for the purposes of
   gathering feedback and offering guidance. Demonstrate leadership ability to
   back decisions with research and the “why,” and articulate several options,
   the pros and cons for each, and a recommendation.



*Minimum qualifications:*

   1. Bachelor’s degree in computer science, Computer Engineering,
   Information Technology or relevant field. Certified ServiceNow System
   Administrator.
   2. 10+ years' experience designing, executing, and supporting ServiceNow
   solutions.
   3. Experience in a broad set of technologies related to applications and
   IT infrastructure.
   4. Effective communication skills (written and verbal) to properly
   articulate complicated ServiceNow functionalities to management and other
   IT development partners.
   5. Team player and experience with managing vendor teams.
   6. Experience working in a healthcare environment preferred.
   7. Substitution of experience for education: -Experience equivalent to
   fifteen (15) or more years of qualifying professional experience in
   positions associated with designing/architecting IT solutions or systems,
   designing and/or implementing ServiceNow, managing IT projects, and
   managing teams.



*Desirable qualifications:* Great communication skills and able to manage
multiple projects and experience with latest ServiceNow modules (CMDB,
Discovery, Software Asset Management (SAM), Procurement, HRSD, Security
Operations, Privacy, Breach, GRC, Contract Management, Demand, Agile 2.0,
integration hub) and upgrades and new modules to ServiceNow.

*Must Have experience and knowledge:*

·         *We need architectural experience. We need seasoned architect
with ability to back decisions with research and the “why,” and articulate
several options, the pros and cons for each, and a recommendation. *

·         Subject matter expert for ServiceNow modules such as – CMDB,
Discovery, Event management, Software Asset Management (SAM), Procurement,
HRSD, Security Operations, Privacy, Breach, GRC, Contract Management,
Demand, Agile 2.0, integration hub, Change Management.

·         Support CMDB data model. Provide recommendation and roadmap to
improve CMDB operations using the ServiceNow Discovery tool

·         Demonstrate leadership ability to back decisions with research
and the “why,” and articulate several options, the pros and cons for each,
and a recommendation.

·         10+ years' experience designing, executing, and supporting
ServiceNow solutions.


*Thanks & Regards*

*Mohammed Ifthekhar*

*GSquire** Business Solutions Inc.*

*Email: m.ifthek...@gsquire.com <m.ifthek...@gsquire.com>*

*Contact no: 703-962-7227 Extn: 423*

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