Agreed on Google support, but I guess that's what we get for free stuff. Oh wait, they're (trying to ) make money with Google Checkout.
My concern is that many potential customers will not bother with Checkout altogether due to Credit Card requirements and possible problems with verification/approval. Hopefully, this will only affect a very small number of users in the future. On Thu, Mar 12, 2009 at 10:09 PM, jsdf <jasons...@gmail.com> wrote: > > Weeks! Wow, that's truly a testament to how little Google cares about > customer support. As an example of how things could be done better, > look at Authorize.net. A webstore I help maintain went down. I got > on the phone and was talking to a human within 2 minutes. Turned out > the problem was on my end, but boy it was nice to be able to establish > that up front without wasting a lot of time. (And, I'm sure people > will have issue with Authorize.net as an example, but my point is that > it is still way waaay better than Google). > > The biggest problem I have always had with Google is the seeming > attitude of "since customer support doesn't scale, we don't bother > doing it. You are on your own." This is reflected in all of their > help and community pages. On EVERY help page they indicate something > to the effect of "sorry, we don't answer help requests.". No other > company in the world could get away with this level of customer > support, and it's incredible to me that Google can and routinely does. > > Let's be clear, this isn't for something Google is providing for free. > I, and everyone else on this list, PAID to be an Android Market > developer. That includes the customer support that should go with it. > > Oh, and in case you are keeping score, 36 hours later, still down. > [/venting] > > On Mar 12, 9:13 am, madcoder <paperga...@gmail.com> wrote: > > Wait for it. That's all. I couldn't get my account verified, and had > > to send emails to support for a few weeks to get it all straight, but > > in the end, to Google's credit, they worked it all out. > > > > On Mar 12, 10:02 am,jsdf<jasons...@gmail.com> wrote: > > > > > Unfortunately, 24 hours later, it is still down. > > > And, I check with a friend who works at Google, but he's in Adwords > > > and is unable to do anything. Even he said I'm at the mercy of > > > support, while acknowledging that Google is terrible at support. > > > > > Now what? Suggestions? > > > > > On Mar 11, 10:03 am, "keith_hi...@yahoo.com" <keith_hi...@yahoo.com> > > > wrote: > > > > > > I am having the same issue. Been trying since yesterday to get this > > > > resolved. Google as of yet has not responded to my tech support > > > > request. > > > > > > On Mar 10, 9:16 pm,jsdf<jasons...@gmail.com> wrote: > > > > > > > I am trying to sign up for a merchant account but it seems to be > down: > > > > > "Sorry, we could not setup your merchant account. > > > > > Please try again later." > > > > > > > Can anyone else confirm this, or is it just my login? > > > > > > > Thanks. > > > --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Android Developers" group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers-unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en -~----------~----~----~----~------~----~------~--~---
