I believe you're in the wrong forum, this is for people developing Android applications, and it is very unlikely that anyone working on Market reads this on a regular basis.
Try the following instead: http://www.google.com/support/forum/p/Android+Market On Fri, Jun 12, 2009 at 2:54 PM, Chris @ Froogloid <chris.fag...@gmail.com>wrote: > > Google, it's been 50 hours and still no response. This appears to be > a reoccuring issues as I just had another customer report the SAME > EXACT issue. Please review and let me know how to handle this. > > Chris > > On Jun 9, 9:57 pm, "Chris @ Froogloid" <chris.fag...@gmail.com> wrote: > > Greetings ~ in the past 24 hrs I've had 2 customers complain with the > > following issue. Someone from google please review and let me know > > how this should be handled. > > > > ISSUE: Customer goes to purchase application and payment is declined > > and consequently the app is not downloaded. They try adding a > > different credit card to complete the transaction but when they go to > > "purchase" the app again the android marketplace does not provide an > > option in "buy", instead it says "install". They click install > > thinking that maybe the order was successful after all. WRONG. The > > app never downloads and if they cancel the download and go back to the > > app it still only provides the "install" option. The customer is > > basically locked out from purchasing the app forever. > > > > PLEASE HELP. > > > --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Android Developers" group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers-unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en -~----------~----~----~----~------~----~------~--~---
