I feel your frustration. Don't let it out on the users though. That's a losing proposition no matter how you look at it. Although of cous eI agree there should be a mechanism to respond to comments but we've had that hundred times over already.
Here's how I try to handle this, being super cordial yet not entertaining the idea of a refund. Language that has worked for me: "XYZ, Thank you for your interest in <app ABC>. Sorry it does not meet your expectations thus far, but perhaps we can salvage your experience if you <ask for clarification of the problem>" I found it goes a long way addressing users in a personable and professional way like that. If you cannot resolve, the issue, stick to your guns, concluding: "We publish in Android Market and we hold to the Market's refund policies." On Dec 21, 4:21 pm, niko20 <nikolatesl...@yahoo.com> wrote: > Yesterday someone emailed me wanting a refund - their purchase was 5 > days ago. Today someone emailed me asking for a refund were the > purchase was on Oct 9. Three months ago. What are these people > thinking? > > If we dont give it to them then devs risk a nice 1* rating and > probably some dumbass comment like " dev wont refund" and we can't > even respond in the comments. > > Thee were not even direct emails they were emails thru google > checkout. What a bunch of demanding entitled jerks.. > > If u are a android user, please don't punish devs for the 15 minute > return timeframe. I didnt set that and most of us aren't out to screw > u over. Does a refund after a week sound reasonable? How about 3 > months? No, it is not. > > -niko -- You received this message because you are subscribed to the Google Groups "Android Discuss" group. To post to this group, send email to android-disc...@googlegroups.com. To unsubscribe from this group, send email to android-discuss+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/android-discuss?hl=en.
