Here's a related scenario...

A paying customer persistently leaves a one-star comment every time you 
release an update (because of some feature he would like added). The 
one-star ratings put off a significant number of potential customers from 
buying your app.

You happen to know the email address of the customer and so explain the 
situation and as a goodwill gesture you offer him a refund but he doesn't 
reply. So, it's clear he wants to continue using the app but will go to any 
lengths in an attempt to get his way (even though it is made clear to him 
this is not possible).

Marking the comments as Spam makes no difference.

What would you do? 

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