Hi Folks,


Please find the below demand. Please submit qualified candidates asap



Client – Cognizant



*Need Passport number for submission *



Please share resume at  Varun.j@net2source (DOT) com



*Position* : *IVR Business Analyst*

*Location* : Atlanta, GA (Initially Remote but after pandemic it’s on-site)

*Duration* : Contract



*Job Description
:
*

*Top 3 Must Haves for this role:*

   - 1. Contact Center Experience
   - 2. Business Analysis , Requirement gathering , Documentation
   - 3. Agile / Scrum process



*Candidate should have 7+ years of BA/TA experience and should be able to
perform below activities:*

   - Should have 6-7 years of experience as BA/TA
   - Contact Center experience is must. AI experience is add on advantage
   - Should be able to discuss with Business team and gather business
   requirements and put own thoughts as well
   - Should be able to convert the Business requirements to functional
   requirements and subsequently to Technical requirements
   - Analyze the APIs for each integration and ask necessary questions to
   respective team and get detailed information
   - Should be able to write SQL queries as well
   - Strong JIRA experience is must and should have user stories writing
   experience
   - Should have working experience on Agile development environment
   - Bridging the gap in domain understanding between the client and
   technical team. Coordinating with the stake holders to translate the
   business requirements into actual project plan.
   - Identifying areas for automation Preparing test scenarios. Work with
   the testing team to prepare the testing plan, scope and other relevant
   documents and reviewing the test cases prepared
   - Should have worked in Agile methodolgy.
   - Should have experience in gathering metrics and present it to
   leadership
   - Actively engage in estimation of scope of work, while interacting with
   Project Managers/Lead.
   - Provide the Technical Assumption on scope efforts while evaluating
   business values/risks.







Regards,

*Varun Jain*

*Senior Recruiter*

*Net2Source Inc.*

*Email: *Varun.j (@) net2source.com <varu...@net2source.com>

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