Hello All, Greetings of the day, I Hope you are doing well. I have an urgent requirement for an " Salesforce Sr. Business and Technical Specialist" to locate " Raleigh, NC". Please have a look and let me know if you are interested.
Role: Salesforce Senior Business and Technical Specialist Location: Dix Campus, Raleigh, NC - It can be Hybrid Model also. Interview: Webcam Interview Only Candidate must be local to NC NC DHHS requires the services of a Senior Business and Technical Specialist to support business case analysis, process re engineering, requirement gathering activities and Tier-3 Support. The North Carolina Department of Health and Human Services requires the services of a senior business and technical specialist to support business case analysis, process reengineering, requirement gathering activities and assist with Tier-3 support for the COVID vaccine project(CVMS). The CVMS solution is developed based on Salesforce platform and using agile methodology. Responsibilities include: . Build Business, stakeholder, solution, and transition requirements . Prepare and maintain documentation and artifacts including analysis, reports, and user documentation in accordance with PMO PM and BA methodology . Works with Project Managers, Portfolio Managers, developers, and end users to ensure application designs meet business requirements . Provide business analysis deliverables as input to the procurement documents and assist in writing the procurement documentation as required . Perform functional, integration testing UAT support, including developing test scenarios and cases . Support required system go-live activities . Creating User stories and acceptance criteria and authors other Agile documents and deliverables . Triage and resolve assigned tickets in timely manner with high quality, which may require engaging directly with providers and recipients . Develop and expand Salesforce skills to enable resolution of tickets across wide range of issues . Use ServiceNow to manage assigned tickets through resolution, including documenting steps taken during resolution and assigning tickets to other teams as needed for triaging and resolution . Escalate potential CVMS defects or enhancements to Tier-3 Support Lead KNOWLEDGE, SKILLS AND ABILITIES / COMPETENCIES: . Demonstrated experience participating in the documentation of functional requirements and technical specifications for existing and new applications . Strong writing and communication skills and can build relationships with both their team members and clients . Results-oriented individual with a very strong work ethic and must be able to demonstrate excellent negotiation, communication and problem-solving skills . Ability to work with customers as a member of cross-divisional work groups and maintain positive and productive relationships with customers, peers, and superiors . Ability to act independently with sound business judgment and thrive in environment with diverse communication styles . Ability to prepare and present oral and written documents clearly and concisely . Exhibit comprehensive knowledge of the work requirements demonstrated by an in-depth understanding and use of advanced principles, theories and practices associated with Business Analysis and PMI PMBOKR Guide and Standards . Experience working with customers to advise on strategies, alternatives and the implications of specific application customization and interface designs . Possess a high-level understanding in the areas of application programming, database and system design . Ability to manage complex assignments with multiple work streams and aggressive (and sometimes competing) timelines . Understanding of Software Development Lifecycle (SDLC) concepts and process . Knowledge of and experience with IT Service Management best practices and principles . Experience with Microsoft Office Suite (MS Word, EXCEL, PowerPoint, Visio) and Microsoft Project . Must have experience as a business analyst on a Salesforce implementation project . Must have proficiency in agile, scrum, and kanban software tools . Extensive understanding of SharePoint end user experience, sites, libraries, lists and groups . Salesforce certifications and Experience using ServiceNow preferred -- Thanks and Regards, https://ci3.googleusercontent.com/mail-sig/AIorK4y7PU8ViJeACdbC59sm6odYzop9g 4SDnGETJcTmTV1BkUs6tOrDe4lajBvlz1Zz7WVWV29yWms Prakash Tiwari Talent Acquisition Team - North America || Klaxontech, Inc. Sr. Technical Recruiter Email: - <mailto:prak...@klaxontech.com> prak...@klaxontech.com Hangouts:- <mailto:prak...@klaxontech.com> prak...@klaxontech.com Direct:- 201-442-8725 Text Now:- 862-901-2855 URL: <https://www.klaxontech.com/> https://www.klaxontech.com/ LinkedIn URL: <https://www.linkedin.com/in/prakash-tiwari-472604169/> https://www.linkedin.com/in/prakash-tiwari-472604169/ -- You received this message because you are subscribed to the Google Groups "Android Discuss" group. 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