Dear community members,


We apologize for the typo in the last announce. Please find the corrected 
version below: We are proud to announce today the release of OTRS 5 Patch Level 
33 instead of OTRS 3 Patch Level 33. 


We are proud to announce today the release of OTRS 6 Patch Level 15, OTRS 5 
Patch Level 33, OTRS::ITSM 6 Patch Level 15, OTRS::ITSM 5 Patch Level 33, OTRS 
FAQ 6 Patch Level 15, OTRS FAQ 5 Patch Level 19, OTRS FAQ 4 Patch Level 11, 
OTRS iPhoneHandle 4 Patch Level 7, OTRS Clone DB 6 Patch Level 4, OTRS Clone DB 
5 Patch Level 7, OTRS Master Slave 6 Patch Level 11, OTRS Master Slave 5 Patch 
Level 20,         OTRS Master Slave 4 Patch Level 13, OTRS Survey 6 Patch Level 
9, OTRS Survey 5 Patch Level 10, OTRS Survey 4 Patch Level 7, OTRS Time 
Accounting 6 Patch Level 9, OTRS Appointment Calendar 5 Patch Level 9, OTRS 
System Monitoring 6 Patch Level 5, OTRS System Monitoring 5 Patch Level 5, OTRS 
System Monitoring 4 Patch Level 6, OTRS Time Accounting 5 Patch Level 14 and 
OTRS Time Accounting 4 Patch Level 8. Thank you for helping to improve OTRS. 



+++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++

Release:                OTRS 6 Patch Level 15
Release date:           14-December-2018
Status:                         Patch Level


Read the entire release notes: https://community.otrs.com/?p=67598
For a comfortable download and other free promotion specials, please log into 
our OTRS-Portal with your OTRS-ID (e-mail address) 
https://portal.otrs.com/otrs/customer.pl. You can find the current releases in 
the section „Download.“


+++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++

Release:                OTRS 5 Patch Level 33
Release date:           14-December-2018
Status:                         Patch Level


Read the entire release notes: https://community.otrs.com/?p=67603
For a comfortable download and other free promotion specials, please log into 
our OTRS-Portal with your OTRS-ID (e-mail address) 
https://portal.otrs.com/otrs/customer.pl. You can find the current releases in 
the section „Download.“



+++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++

Release:                OTRS::ITSM 6 Patch Level 15
Release date:           14-December-2018
Status:                         Patch Level


Read the entire release notes: https://community.otrs.com/?p=67609
For a comfortable download and other free promotion specials, please log into 
our OTRS-Portal with your OTRS-ID (e-mail address) 
https://portal.otrs.com/otrs/customer.pl. You can find the current releases in 
the section „Download.“



+++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++

Release:                OTRS::ITSM 5 Patch Level 33
Release date:           14-December-2018
Status:                         Patch Level


Read the entire release notes: https://community.otrs.com/?p=67615
For a comfortable download and other free promotion specials, please log into 
our OTRS-Portal with your OTRS-ID (e-mail address) 
https://portal.otrs.com/otrs/customer.pl. You can find the current releases in 
the section „Download.“



+++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++

Release:                OTRS FAQ 6 Patch Level 15
Release date:           14-December-2018
Status:                         Patch Level


Read the entire release notes: https://community.otrs.com/?p=67619
For a comfortable download and other free promotion specials, please log into 
our OTRS-Portal with your OTRS-ID (e-mail address) 
https://portal.otrs.com/otrs/customer.pl. You can find the current releases in 
the section „Download.“



+++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++

Release:                OTRS FAQ 5 Patch Level 19
Release date:           14-December-2018
Status:                         Patch Level


Read the entire release notes: https://community.otrs.com/?p=67626
For a comfortable download and other free promotion specials, please log into 
our OTRS-Portal with your OTRS-ID (e-mail address) 
https://portal.otrs.com/otrs/customer.pl. You can find the current releases in 
the section „Download.“



+++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++

Release:                OTRS FAQ 4 Patch Level 11
Release date:           14-December-2018
Status:                         Patch Level


Read the entire release notes: https://community.otrs.com/?p=67635
For a comfortable download and other free promotion specials, please log into 
our OTRS-Portal with your OTRS-ID (e-mail address) 
https://portal.otrs.com/otrs/customer.pl. You can find the current releases in 
the section „Download.“



+++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++

Release:                OTRS iPhoneHandle 4 Patch Level 7
Release date:           14-December-2018
Status:                         Patch Level


Read the entire release notes: 
https://community.otrs.com/release-notes-otrs-iphone-handle-4-patch-level-7/
For a comfortable download and other free promotion specials, please log into 
our OTRS-Portal with your OTRS-ID (e-mail address) 
https://portal.otrs.com/otrs/customer.pl. You can find the current releases in 
the section „Download.“



+++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++

Release:                OTRS Clone DB 6 Patch Level 4
Release date:           14-December-2018
Status:                         Patch Level


Read the entire release notes: 
https://community.otrs.com/release-notes-otrs-clone-db-6-patch-level-4/
For a comfortable download and other free promotion specials, please log into 
our OTRS-Portal with your OTRS-ID (e-mail address) 
https://portal.otrs.com/otrs/customer.pl. You can find the current releases in 
the section „Download.“



+++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++

Release:                OTRS Clone DB 5 Patch Level 7
Release date:           14-December-2018
Status:                         Patch Level


Read the entire release notes: 
https://community.otrs.com/release-notes-otrs-clone-db-5-patch-level-7/
For a comfortable download and other free promotion specials, please log into 
our OTRS-Portal with your OTRS-ID (e-mail address) 
https://portal.otrs.com/otrs/customer.pl. You can find the current releases in 
the section „Download.“



+++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++

Release:                OTRS Master Slave 6 Patch Level 11
Release date:           14-December-2018
Status:                         Patch Level


Read the entire release notes: 
https://community.otrs.com/release-notes-otrs-masterslave-6-patch-level-11/
For a comfortable download and other free promotion specials, please log into 
our OTRS-Portal with your OTRS-ID (e-mail address) 
https://portal.otrs.com/otrs/customer.pl. You can find the current releases in 
the section „Download.“



+++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++

Release:                OTRS Master Slave 5 Patch Level 20
Release date:           14-December-2018
Status:                         Patch Level


Read the entire release notes: 
https://community.otrs.com/release-notes-otrs-masterslave-5-patch-level-20/
For a comfortable download and other free promotion specials, please log into 
our OTRS-Portal with your OTRS-ID (e-mail address) 
https://portal.otrs.com/otrs/customer.pl. You can find the current releases in 
the section „Download.“



+++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++

Release:                OTRS Master Slave 4 Patch Level 13
Release date:           14-December-2018
Status:                         Patch Level


Read the entire release notes: 
https://community.otrs.com/release-notes-otrs-masterslave-4-patch-level-13/
For a comfortable download and other free promotion specials, please log into 
our OTRS-Portal with your OTRS-ID (e-mail address) 
https://portal.otrs.com/otrs/customer.pl. You can find the current releases in 
the section „Download.“



+++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++

Release:                OTRS Survey 6 Patch Level 9
Release date:           14-December-2018
Status:                         Patch Level


Read the entire release notes: 
https://community.otrs.com/release-notes-otrs-survey-6-patch-level-9/
For a comfortable download and other free promotion specials, please log into 
our OTRS-Portal with your OTRS-ID (e-mail address) 
https://portal.otrs.com/otrs/customer.pl. You can find the current releases in 
the section „Download.“



+++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++

Release:                OTRS Survey 5 Patch Level 10
Release date:           14-December-2018
Status:                         Patch Level


Read the entire release notes: 
https://community.otrs.com/release-notes-otrs-survey-5-patch-level-10/
For a comfortable download and other free promotion specials, please log into 
our OTRS-Portal with your OTRS-ID (e-mail address) 
https://portal.otrs.com/otrs/customer.pl. You can find the current releases in 
the section „Download.“



+++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++

Release:                OTRS Survey 4 Patch Level 7
Release date:           14-December-2018
Status:                         Patch Level


Read the entire release notes: 
https://community.otrs.com/release-notes-otrs-survey-4-patch-level-7/
For a comfortable download and other free promotion specials, please log into 
our OTRS-Portal with your OTRS-ID (e-mail address) 
https://portal.otrs.com/otrs/customer.pl. You can find the current releases in 
the section „Download.“



+++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++

Release:                OTRS Time Accounting 6 Patch Level 9
Release date:           14-December-2018
Status:                         Patch Level


Read the entire release notes: https://community.otrs.com/?p=67642
For a comfortable download and other free promotion specials, please log into 
our OTRS-Portal with your OTRS-ID (e-mail address) 
https://portal.otrs.com/otrs/customer.pl. You can find the current releases in 
the section „Download.“



+++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++

Release:                OTRS Appointment Calendar 5 Patch Level 9
Release date:           14-December-2018
Status:                         Patch Level


Read the entire release notes: 
https://community.otrs.com/release-notes-otrs-appointment-calendar-5-patch-level-9/
For a comfortable download and other free promotion specials, please log into 
our OTRS-Portal with your OTRS-ID (e-mail address) 
https://portal.otrs.com/otrs/customer.pl. You can find the current releases in 
the section „Download.“



+++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++

Release:                OTRS System Monitoring 6 Patch Level 5
Release date:           14-December-2018
Status:                         Patch Level


Read the entire release notes: 
https://community.otrs.com/release-notes-otrs-systemmonitoring-6-patch-level-5/
For a comfortable download and other free promotion specials, please log into 
our OTRS-Portal with your OTRS-ID (e-mail address) 
https://portal.otrs.com/otrs/customer.pl. You can find the current releases in 
the section „Download.“



+++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++

Release:                OTRS System Monitoring 5 Patch Level 5
Release date:           14-December-2018
Status:                         Patch Level


Read the entire release notes: 
https://community.otrs.com/release-notes-otrs-systemmonitoring-5-patch-level-5/
For a comfortable download and other free promotion specials, please log into 
our OTRS-Portal with your OTRS-ID (e-mail address) 
https://portal.otrs.com/otrs/customer.pl. You can find the current releases in 
the section „Download.“



+++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++

Release:                OTRS System Monitoring 4 Patch Level 6
Release date:           14-December-2018
Status:                         Patch Level


Read the entire release notes: 
https://community.otrs.com/release-notes-otrs-systemmonitoring-4-patch-level-6/
For a comfortable download and other free promotion specials, please log into 
our OTRS-Portal with your OTRS-ID (e-mail address) 
https://portal.otrs.com/otrs/customer.pl. You can find the current releases in 
the section „Download.“



+++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++

Release:                OTRS Time Accounting 5 Patch Level 14
Release date:           14-December-2018
Status:                         Patch Level


Read the entire release notes: https://community.otrs.com/?p=67649
For a comfortable download and other free promotion specials, please log into 
our OTRS-Portal with your OTRS-ID (e-mail address) 
https://portal.otrs.com/otrs/customer.pl. You can find the current releases in 
the section „Download.“



+++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++

Release:                OTRS Time Accounting 4 Patch Level 8
Release date:           14-December-2018
Status:                         Patch Level


Read the entire release notes: https://community.otrs.com/?p=67656
For a comfortable download and other free promotion specials, please log into 
our OTRS-Portal with your OTRS-ID (e-mail address) 
https://portal.otrs.com/otrs/customer.pl. You can find the current releases in 
the section „Download.“





Kind regards
Announce Team
–

OTRS AG
Zimmersmühlenweg 11
61440 Oberursel
Germany

T: +49 (0) 6172 681988 0
F: +49 (0) 9421 56818 18
I:  https://www.otrs.com/

Business location: Oberursel, Country Court: Bad Homburg, HRB 10751, VAT ID: 
DE256610065
Chairman: Burchard Steinbild, Managing Board: André Mindermann (CEO), 
Christopher Kuhn, Sabine Riedel


OTRS 7 | Automation • Agility • Communication • Transparency
Find out more

OTRS is a SERVIEW CERTIFIEDTOOL.

Sabrina Seubert
–
Junior Marketing Manager 

OTRS AG
Zimmersmühlenweg 11
61440 Oberursel 
Deutschland

T: +49 6172 681988-0
F: +49 9421 56818-18 
I:  http://www.otrs.com/

Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt.ID: 
DE256610065
Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann 
(Vorsitzender), Christopher Kuhn, Sabine Riedel

OTRS 7 | Automation • Agilität • Kommunikation • Transparenz
Erfahren Sie mehr

OTRS ist SERVIEW CERTIFIEDTOOL.



Sabrina Seubert
–
Junior Marketing Manager 

OTRS AG
Zimmersmühlenweg 11
61440 Oberursel 
Deutschland

T: +49 6172 681988-0
F: +49 9421 56818-18 
I:  http://www.otrs.com/

Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt.ID: 
DE256610065
Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann 
(Vorsitzender), Christopher Kuhn, Sabine Riedel

OTRS 7 | Automation • Agilität • Kommunikation • Transparenz
Erfahren Sie mehr

OTRS ist SERVIEW CERTIFIEDTOOL.


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