We're on 4.1, and have used patron delivery since it became available in an earlier version. Currently we require all students to supply their campus email account information for receiving Ariel documents. Unfortunately, our server configuration continues to block Ariel transmissions to all off-campus email - so it isn't a matter of want-to, it's a matter of have-to. We can't send to libraries using email addresses for Ariel, either. So far IT hasn't been able to figure out what is causing the problem, but we do know it occurred following one of the Windows security updates and some firewall changes this past summer. Before that, we could send without problems.
Jodie (Barker) Cole ************* ILL/Public Services Librarian McGovern Library Dakota Wesleyan University (SDW) [EMAIL PROTECTED] (605) 995 2619 Hello, I have a question that involves the use of the Patron Delivery option in Ariel, but that touches on a bigger issue. How have any of you dealt with the issue of students not utilizing/checking their campus email account? I hesitate to just send an article on to a student through Patron Delivery b/c unless we have had some previous contact with them and have a personal email address, all we have is their campus email and many students do not check this on a routine basis. Supposedly they are required to use it, but the reality is that in many cases they do not. I feel as if I am perpetuating the campus-wide problem by not using their campus email address, but it seems counterproductive for us in the ILL department to spend our time and energy ordering articles that the students don't then receive. I wouldn't mind (too much) being hard-nosed about it, but again, it seems to be wasting our time. Our goal is for the student to receive what is requested in as timely manner as possible, so there is the customer service aspect as well. Any thoughts or suggestions? Beth Purtee Interlibrary Loan Services Librarian Waggoner Library Trevecca Nazarene University 615.248.1455 [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]>=20 "Do not be overcome by evil, but overcome evil with good." Romans 12:21 _______________________________________________ ARIE-L mailing list Mail the list at ARIE-L@u.washington.edu Unsubscribe at http://www.arie-l.org#subscribers Archive at http://www.mail-archive.com/arie-l@u.washington.edu/ _______________________________________________ ARIE-L mailing list Mail the list at ARIE-L@u.washington.edu Unsubscribe at http://www.arie-l.org#subscribers Archive at http://www.mail-archive.com/arie-l@u.washington.edu/ _______________________________________________ ARIE-L mailing list Mail the list at ARIE-L@u.washington.edu Unsubscribe at http://www.arie-l.org#subscribers Archive at http://www.mail-archive.com/arie-l@u.washington.edu/
