We had a similar issue but, we spent all last year with a push by the entire library to use their student email address only for all communications between patrons and the library--since we not only had problems with patron delivery but, for any automated messages that came from the Circulation System also. This had been mandated by our University--so we put messages on our public computers, added messages to our forms on our website and set up fields in our forms that had the @uhcl.edu extension as the end of the field. For the first year we also used a template email whenever we saw that they used the wrong email and sent it to their generic email and student email to try and get the point across. It was definitely a retraining issue and many of them don't like it, but, they also have the ability to forward emails sent to their student account to their personal emails and I think many do that as well. It finally seems to be getting through and of course as new students come on board they find out from the beginning that we only use their student accounts.
Jody Mantell/ILL Supervisor UHC -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of ARIE-L Sent: Monday, October 06, 2008 3:57 PM To: arie-l@u.washington.edu Subject: [Possible Spam: 13%] [ARIE-L] Question regarding patron delivery Forwarded by the list manager ============================== Hello, I have a question that involves the use of the Patron Delivery option in Ariel, but that touches on a bigger issue. How have any of you dealt with the issue of students not utilizing/checking their campus email account? I hesitate to just send an article on to a student through Patron Delivery b/c unless we have had some previous contact with them and have a personal email address, all we have is their campus email and many students do not check this on a routine basis. Supposedly they are required to use it, but the reality is that in many cases they do not. I feel as if I am perpetuating the campus-wide problem by not using their campus email address, but it seems counterproductive for us in the ILL department to spend our time and energy ordering articles that the students don't then receive. I wouldn't mind (too much) being hard-nosed about it, but again, it seems to be wasting our time. Our goal is for the student to receive what is requested in as timely manner as possible, so there is the customer service aspect as well. Any thoughts or suggestions? Beth Purtee Interlibrary Loan Services Librarian Waggoner Library Trevecca Nazarene University 615.248.1455 [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]>=20 "Do not be overcome by evil, but overcome evil with good." Romans 12:21 _______________________________________________ ARIE-L mailing list Mail the list at ARIE-L@u.washington.edu Unsubscribe at http://www.arie-l.org#subscribers Archive at http://www.mail-archive.com/arie-l@u.washington.edu/ _______________________________________________ ARIE-L mailing list Mail the list at ARIE-L@u.washington.edu Unsubscribe at http://www.arie-l.org#subscribers Archive at http://www.mail-archive.com/arie-l@u.washington.edu/
