We have a suggestion in the email message to do a copy and paste of the PIN so as to avoid spelling mistakes etc. This is to save time with complaints about not being able to login. Of course, patrons don't necessarily follow instructions (especially those from a university).
My guess is Crystal is having problems after the patron has logged in. The Ariel machine has sent the job to the web server. It has probably been received OK by the web server (library.kumc.edu), so as far as the Ariel machine is concerned everything is OK. But when the patron tries to login to the web server to retrieve the scanned articles, they get the configuration message. If this is the case, then there is a configuration problem with the web server rather than the Ariel machine. A web administrator needs to take a look at the web server. Glynn -----Original Message----- From: Keith [mailto:kpalm...@pcc.edu] Sent: Tuesday, 9 June 2009 7:15 AM To: 'Discussion of the Ariel Document Transmission System' Subject: RE: [ARIE-L] Problem with Ariel Patron Delivery The typical problem is the patron no knowing the login is case sensitive in both the long in e-mail name and password. I have talked a few people through a copy and paste. Keith Palmateer ILL and Summit Coordinator Portland Community College 17705 NW Springville Rd Portland, OR 97229 503-614-7433 -----Original Message----- From: arie-l-boun...@mailman1.u.washington.edu [mailto:arie-l-boun...@mailman1.u.washington.edu] On Behalf Of Crystal Cameron-Vedros Sent: Thursday, June 04, 2009 2:13 PM To: ARIE-L@u.washington.edu Cc: Mariah Harvey; Bob Pisciotta Subject: [ARIE-L] Problem with Ariel Patron Delivery Has anyone experienced this problem? From ourt end, it looks like the document has been sent but the receiving patron gets the error message below. When a library receives an Ariel Patron Delivery (delivery method used with libraries that do not have Ariel software) article from us, they get the following message in order to obtain a pdf of the article: Subject: View your full-text article from the KU Medical Center Library The article you requested has been posted to the web and your account will be billed if applicable. You will need your PIN number: [BZA5NJF]. Call KUMC Interlibrary Services at 913-588-5073 for assistance. Go to: http://library.kumc.edu/ariel/ArielLogin.htm The problem lies in the link. Here's the error message that is displayed when the link is followed: There is [a] problem in your server configuration. Please inform your administrator of this problem. Crystal Cameron-Vedros, MLS Biomedical Librarian Head, Copyright and Document Delivery A.R. Dykes Library The Univ. of Kansas Medical Center MS 1050 2100 W 39th AVE Kansas City KS 66160 ph. 913-588-7916 fax 913-588-7304 cved...@kumc.edu _______________________________________________ ARIE-L mailing list Mail the list at ARIE-L@u.washington.edu Unsubscribe at http://www.arie-l.org#subscribers Archive at http://www.mail-archive.com/arie-l@u.washington.edu/ _______________________________________________ ARIE-L mailing list Mail the list at ARIE-L@u.washington.edu Unsubscribe at http://www.arie-l.org#subscribers Archive at http://www.mail-archive.com/arie-l@u.washington.edu/
