Hi, There is a suggestion by Ariel as below: Please check to make sure that your ports 419-422 are open. To verify the firewall port requirements please follow the instructions below:- (Client Machine) Open IE and key in the address www.grc.com, on the page click on "Shields Up". On the page http://www.grc.com/default.htm click on "ShieldsUP!" under "Hot Spots" This will open the page https://www.grc.com/x/ne.dll?bh0bkyd2 -click on proceed. On the page https://www.grc.com/x/ne.dll?bh0bkyd2 enter the port number 419-422 on the text box provided on the page and click enter. This will examine the ports and give a text summary. This is related with the Firewall. For Ariel to Send and Receive Documents the Ports 419 - 422 are to be opened bi-directionally for Inbound and Outbound TCP Traffic for the specific IP Address. If you are using Ariel 3.3 then any 2 ports in the range 1024-5000 needs to be opened on the external Firewall. So please consult your Network Administrator in resolving the Issue. All Ariel versions listen on port 419 for inbound connections (command port). Ariel 2.2 uses the range of 1024-5000 for data & its non user adjustable. Ariel 3.01 allows a selection of ports from 1024-5000. Ariel 3.3 & 3.4 allows the same range, plus the option to use ONLY 422 as the data port. Ariel 4.0, 4.1, 4.1.1 uses ports 419 & 422 PORTS 419 & 422 MUST NOT HAVE A STEALTH STATUS Or you can email your problems to Ariel (Email : ar...@infotrieve.com). Regards. Leung Wai Keung Interlibrary Loan and Document Delivery Services Pao Yue-kong Library The Hong Kong Polytechnic University Web: http://interloan.lib.polyu.edu.hk/illiad/
>>> "Janet Stewart" <janet.stew...@umb.edu> 07/03/09 5:47 AM >>> Over the past 6 months or so we have been experiencing problems receiving articles from certain ARIEL schools but not all. We currently are running on ARIEL 3.4 It is getting to be a particular problem on the RAPID ill service of which we are a member A number of the schools with which we cannot seem to communicate using ARIEL are foreign schools We are also consulting with the IT staff on our campus and providing them with IP addresses to see if there is some sort of firewall issue that may affect some and not others Has anyone else had a similar problem and if so were you able to solve it? Janet Stewart Interlibrary Loan UMass Boston BMU library....@umb.edu _______________________________________________ ARIE-L mailing list Mail the list at ARIE-L@u.washington.edu Unsubscribe at http://www.arie-l.org#subscribers Archive at http://www.mail-archive.com/arie-l@u.washington.edu/
