Like most of us, our library has found Ariel support woefully inadequate over the years. If I ever have a glitch, I'll look through the archives of this list or phone a colleague, rather than contacting Infortrieve. When we had to move our Ariel to a new machine recently (and our old install materials were missing), I phoned Infotrieve with minimal expectations. Imagine my delight to receive a prompt, friendly, thorough and extremely helpful reply from Mark Bloomer at Ariel Support. Wow - were we grateful! Since I've placed a few gripes over the years, I wanted to be sure to let the list know that I'm very appreciative for the support we've recently received from Ariel/Infotrieve. Don't hesitate to at least try them! Thank you Mark. Anna Beauchamp Interlibrary Loan Coordinator Hannon Library Southern Oregon University 1250 Siskiyou Blvd Ashland OR 97520 voice: (541) 552-6823 fax: (541) 552-6429 OCLC: SOS beauch...@sou.edu
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