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The "Real Value" of Library Service There's just one week left to register for the 42nd Annual Interlibrary Loan Conference in Fort Collins, Colorado on April 28 and 29. Among this year's exciting lineup of programs, Lars Leon will explore a relevant and timely question for all. How do we assign a value to library service? Is it really possible to measure the sense of worth that patrons place on what we do, including interlibrary loan? Does it translate to a dollar amount? While libraries can identify the costs associated with services (staffing, facilities and infrastructure, transportation, databases, etc.), how do we connect with that more elusive but key value: our patrons' hearts and minds? This information is critical to informing our communities, stakeholders and partners-from public libraries apprising boards, local government and their community-to academic libraries informing their community and legislators. Moreover, this information can help inspire optimum service design. Lars Leon, Head of Resource Sharing and Delivery Services at the University of Kansas, will present research on ways to consider this, leading an audience discussion on this important topic. This is just one of the programs in the 2011 conference lineup, which will also include an encore appearance by the always-entertaining improvisational troupe Chicken Lips, a group that will help attendees tap their creativity and imagination. See the full roster at http://www.coloradovirtuallibrary.org/coloillconf and be sure to register yourself no later than Thursday, April 14. Registration is only $95 for this two-day event on the beautiful campus of Colorado State University. See you in Fort Collins! _______________________________________________ Libnet mailing list lib...@marmot.org http://email.marmot.org/mailman/listinfo/libnet _______________________________________________ ARIE-L mailing list Mail the list at ARIE-L@u.washington.edu Unsubscribe at http://www.arie-l.org#subscribers Archive at http://www.mail-archive.com/arie-l@u.washington.edu/ Scanner recommendations at http://shareill.org/index.php?title=Ariel_Scanners
