Hi Matt,
That's certainly an alternative - if it's really bugging people they can
always set that option in their preferences (confirm after creating a
new request).
I guess the issue is really that the Windows client displays the Id
indefinitely (as long as you don't do anything else) while the Mid Tier
gives you only seconds. If people were used to having to quickly jot
down the reference it probably wouldn't be an issue - but the WUT has
set an expectation that the MT doesn't meet.
Obviously, this isn't a showstopper (there are multiple workarounds) but
it's something I said I'd look into.
Thanks,
Chris.
________________________________
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Matt Reinfeldt
Sent: Tuesday, 18 April 2006 1:41 PM
To: [EMAIL PROTECTED]
Subject: Re: Mid Tier only shows the Request Id for 6 seconds
after Submit
**
Chris,
Try using an Active Link that fires After Submit that shows a
message of: "Ticket $LASTID$ submitted successfully." Or something to
that effect.
Good luck,
Matt Reinfeldt
Senior Support Engineer
Entuition Inc.
Email: [EMAIL PROTECTED]
<mailto:[EMAIL PROTECTED]>
http://www.mattreinfeldt.com | http://www.mwrug.com
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