Michael:
I don't see why Firefox would display any different than Mozilla nor Netscape. They are all based on the same display engine. Do you see any difference?
James McKenzie
-----Original Message-----
From: Action Request System discussion list(ARSList)
To: arslist@ARSLIST.ORG
Sent: 4/21/2006 12:00 PM
Subject: Re: Macs Not displaying Character Expand Boxes and Diary Fields
** I hate to say it but you might know that on OS X only the Netscape
7.2 + browsers are in the support matrix for MidTier 6.3. On other OS's:
solaris, aix it is Mozilla. This might be for a reason.
Have you by any chance installed Netscape 7.2 on a Mac? Do you have the
same results using NS?
If Netscape 7.2 or up has the same fault you can report it to Remedy
support and hope they fix it.... and then it MIGHT just also be fixed on
Firefox as well....
Regards,
Michiel
On 4/21/06, Barbara SIEBERT < [EMAIL PROTECTED]
<mailto:[EMAIL PROTECTED]> > wrote:
Listers,
ARS 6.3 patch 13, Oracle 9i, Mid-Tier 6.3 patch 13, Linux, Apache Tomcat
5.0.28, Java 1.4.2, Help Desk 6
I'm on a project at an university where there are lots of Mac users
using FireFox to access the Mid-Tier. Everything works fine except for
2 annoying issues.
1) Scroll bars, just the bars, are appearing randomly throughout the
screen. They can live with this but it isn't pretty.
2) When you click on the expand box or diary field icon, the edit
screen opens but the text is in a small area on the screen and is only
the amount that you could see on the HD ticket. They do not see the
full edit screen. This is extremely annoying as they can't see, for
example, the entire Description field, nor add to it.
Any suggestions on how to fix/troubleshoot these issues? I'm not a Mac
person and don't know where to start.
Thanks,
Barb Siebert
QMX Support Services
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