Re: Whatsup --> Remedy

[Maureen Korda]

Title: Whatsup --> Remedy

**

I have just done an integration from our NMS to Remedy that fires on NMS event generation and raises Remedy tickets for specified events - this could be a server event.  The integration connects to the NMS event handler and waits for events to be sent to it, then uses the Remedy API to connect with the AR server and create the new entries in the relevant form(s).

 

If you have the Remedy documentation for the API then you can get started in either Java, C, perl etc.  There is now a good C++ wrapper call RTL that is available at sourceforge if you're a C programmer and want to be relieved of the nitty gritty of the C API functions, memory handling etc.

 

 

-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]On Behalf Of Rick Cook
Sent: 25 April 2006 22:00
To: arslist@ARSLIST.ORG
Subject: Re: Whatsup --> Remedy

**

Have you been to any Remedy training?  If so, the Remedy API set is the connecting point.  Most NMS have documentation on how to integrate with ticketing systems like Remedy.

Rick

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From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rusconi, Ignacio (I.)
Sent: Tuesday, April 25, 2006 1:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: Whatsup --> Remedy

**

Can you give me any orientation of were to start... or any manual to look

 

The exactly thing is to submit a ticket when an event occured.

 

 

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From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Tuesday, April 25, 2006 2:51 PM
To: arslist@ARSLIST.ORG
Subject: Re: Whatsup --> Remedy

**

Pretty much any network monitoring software does this.  Netcool, Marimba, HP OpenView, etc.  The integrations are not that difficult.

Rick

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From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rusconi, Ignacio (I.)
Sent: Tuesday, April 25, 2006 10:23 AM
To: arslist@ARSLIST.ORG
Subject: Whatsup --> Remedy

**

Hi,
        Im use an application for monitoring some servers that calls whatsup.
        Does anybody knows if exist any integration/automatization that generates a ticket on Remedy whenever an events is performed on it.

        I mean when a server goes down this application must communicate within remedy and submit a ticket.

        Thanks!

        ARS 6.0
        MS SQL SERVER 2000

       

Ignacio G. Rusconi
Data Base Administrator

Ford Argentina-TeleTech

 :.4756-9367.:

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Web. http://pacheco.ba.ford.com/pl/9898

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