Running SLA 5.5 patched to 1457 both on dev and prod. Both dev and prod are running ARS 5.01.02 patch 1428.
On dev everything runs fine. On prod I am getting multiple SLA:Measurement entries, some marked for delete but not deleted. Also several Business Time calculation errors due to parameter fields being left blank (ChildDnTotalElapsedTime and zTmpInStartTime). Deletion affects whenever an SLA:Measurement is affected, (i.e. after coming of an exclude event like Status = Pending, or changing SLAs within a group due to priority changes). Anyone encounter this before. Knowledgebase suggest looking for old SLA filters, but I have checked and rechecked and I am convinced there are none. Perhaps there is some data in the SLA forms that I should check? _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
