Rick:
BMC tracks how many times that particular user has been assigned a Fixed License and then had it 'taken away'. The best solution if you have multiple shifts is to get Floats to cover them.
James McKenzie
L-3 GSI
________________________________
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Friday, May 05, 2006 9:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: Fixed Licenses
**
I don't know how they do it, but they do it because some people were making a practice out of transferring fixed licenses between people working on different shifts, etc., even though that was a violation of both the letter and intent of the licensing agreement.
Rick
________________________________
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Nall, Roger
Sent: Friday, May 05, 2006 9:22 AM
To: arslist@ARSLIST.ORG
Subject: Fixed Licenses
**
Hello All,
We are getting ready to upgrade to ARS 6.3. I was looking over the documentation and noticed that if you try to assign the same fixed license more then three times in a week to a user that the user must wait one week from the first assignment before it can be assigned to the user again. Can someone tell me exactly what this means? How does Remedy distinguish one fixed license from another? Is there a way you can designate which fixed license to assign to a user?
Thanks,
Roger A. Nall
OSSNMS Remedy Administrator/Developer
T-Mobile USA
Desk: 973-644-3963
Cell: 973-652-6723
FAX: 973-490-3296
sf49fanv AIM IM
RogerNall Yahoo IM
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