Hello list,

 

We are using self-written ServiceDesk software, which stores our asset data in MS SQL database.

 

Is it possible to create an engine which would parse the asset database on a regular basis and update asset data in the Remedy ITSM OOTB?

 

I’ve seen something similar in the CMDB Configuration Guide (Reconciliation Engine?..), but I could not understand how to set it to work with MS SQL tables.

 

Thank you for assistance.

 

Kind regards
Dmitry Bezhenar

 

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