Re: TimeZone / Date-Time fields

[Jason McDonald]

**

Yeah, the problem I think is that even on the client OS (Windows Server 2003) the timezone of user's choice is not available.

 

I will try installing the 1418 patch and will let you know.

 

Another thing I found out is that we can force the TimeZone by editing the ar.ini file as follows:

 

[Desktop]

TZ=XXX[+|]hh[:mm[:ss]]

 

where XXX = 3 letter timezone (like PST)

and hh/mm/ss = displacement

 

Anyone tried this?

 

Jason

 

On 5/9/06, Thomas Bean <[EMAIL PROTECTED]> wrote:

**

Hi Jason,

First off, date/time fields do NOT show the server time by default.  Date/time values are displayed in the format of the client OS, unless otherwise specified in the locale settings in the user preferences/options.  However, any messages or e-mail notifications generated by filters/escalations will display date/time fields according to the server date/time properties, since filter/escalation workflow is executed on the server.

 

Also, the time zones listed in the locale tab in the user prefs do NOT read from the OS (they are hard-coded in the client), but the Windows client will read the time zone from the OS if the locale setting is left blank.  This is the default setting, and is usually preferable to setting a custom time zone in the locale tab, since it does not automatically adjust for daylight saving changes.

 

On my Win XP SP2 machine, I have all of the following (GMT±XX:30) time zones listed as options in the Date/Time properties:

 

(GMT-03:30) Newfoundland
(GMT+03:30) Tehran
(GMT+04:30) Kabul
(GMT+05:30) Chennai, Kolkata, Mumbai, New Delhi
(GMT+06:30) Rangoon
(GMT+09:30) Adelaide
(GMT+09:30) Darwin (No Daylight Saving)

 

Is the user located in one of these time zones?  As long as the user has the time zone set correctly in Windows to one of the time zones listed above, and has the locale time zone setting left blank in the Remedy client, then date/time values should be displayed properly according to his local time.

 

HTH,

 

Thomas

 

----- Original Message -----

From: Jason McDonald

Newsgroups: gmane.comp.crm.arsystem.general

Sent: Monday, May 08, 2006 06:10

Subject: Re: TimeZone / Date-Time fields

 

**

Hey List,

 

Any pointers?

 

Jason

 

On 5/7/06, Jason McDonald <[EMAIL PROTECTED] > wrote:

Dear Listers,

 

The Server is in a different physical location and the client is in another physical location.

 

I guess the date/time fields show the server time by default. The time shown in the date/time field is that of GMT and he wants it to show according to his local time.

 

I have tried asking the user to set the TimeZone (and locale) in his aruser client but he says he can't see his timezone (GMT + XX30 hrs) in the Locale tab.

 

He can see all (GMT + xx00 hrs) but not (GMT + xx30) hrs. (where xx = 01, 02....)

 

Any idea whether the TimeZones listed in the locale tab is picked from the OS?

 

Any idea why he is not able to see GMT + XX30 TimeZones?

 

Client is on a windows server 2003 OS.

 

ARS is on HPUX 11.11

ARS 5.1.2 (1350)

Oracle 9i

 

Thanks

Jason

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