Re: Malloc failed on server

Fri, 12 May 2006 07:13:58 -0700

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Um, interesting.
 
I've looked at the ARX files (the last ticket listed, the ones before and after), and none of them have any attachments, long diary fields, or any obviously dubious fields - either strange characters, currency fields, etc.
 
Its been suggested that we upgrade our server from 5.1.1 to patch 1389 .... that'll delay our migration somewhat.
 
Thats life I guess!
 
Regards

Dave

 
On 12/05/06, David Sanders <[EMAIL PROTECTED]> wrote:
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Hi Dave
 
Malloc errors (memory allocation) on a 5.1.1 server can be caused by several things.  Have you tried changing the date range for your query to see whether it is caused by one particular record, always the 150001 record no matter what the record set, or something else?
 
Here are a couple of things I have seen in the past that can cause this error:
 
Attachment fields - an attachment field has been added to a form at some stage in its history, and some of the data pre-dates the new field.  The old records do not therefore have corresponding entries in the B tables.  In this case, export the data in 2 sets with the old data excluding the attachment field.
 
Currency fields - I've seen currency fields with null values cause memory problems (v 6)
 
Workflow firing on Get Entry - disable the workflow during the export.
 
Strange characters in particular records - exclude these records from the export.
 
Very large Audit (diary) fields - exclude the fields from the export to test if this is the problem.
 
HTH
 
David Sanders
Remedy Solution Architect
Enterprise Service Suite @ Work
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-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG]On Behalf Of Dave Barber
Sent: 12 May 2006 11:02
To: arslist@ARSLIST.ORG
Subject: Malloc failed on server

**
I'm extracting data from our helpdesk form for testing migration to our 6.3 test system, I've selected a sample of data (tickets created before 2005, about 30,000 records).
 
Extracting via the user tool/reporting to an ARX file.  Doesn't matter which client I use (5/6.3/7), I get an ARERR [300] Malloc failed on server.  (I know, its a server error, so the client won't make much difference).  This is at record 15,001 that it fails.
 
Any suggestions?  The server is running ARS 5.1.1, on Win2K.  1Gig of ram (its an old server).
 
I can take on the data that I have okay, but its concerning me that with this restriction, I'm going to have to take on the forms history in 15000 record chunks, which is a little irritating.
 
Thanks all,

Regards

Dave
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