Oh Axton - there is no way I wanted to go that route. I am horrified of the CMDB - LOL. There is another reason also...these assets don't really belong in the 'Computer System' form, but there is no other form that accommodates these types of assets (Cell phones), so for now, it works, but moving forward I would hope that the next versions have better ability to add classes and subclasses. I will just worry about it then. For now, this works. All data is now imported and all is well....WHEW! On the other hand, here I sit working on Mother's Day weekend. What's a girl to do, eh? :) Candace
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Grams Sent: Saturday, May 13, 2006 1:06 PM To: arslist@ARSLIST.ORG Subject: Re: Trouble with Custom Fields on AST:ComputerSystems Not Holding Data - ITSM 6.0 Candace DeCou wrote: > Working on our upgrade from 5.0 to 6.0 ITSM and server upgrade from > 5.1.0 to 6.3 Patch 16 on Windows 2003 with MS SQL 2000. At the last > minute I discovered there were 8 custom fields on the old Asset form > that had to be rebuilt in the new environment. I built those on > BMC:BMC_ComputerSystem_ (Regular) form, then included those on the join > BMC:BMC_Computer, then again included those on the join for > AST:ComputerSystem. All fields display (with the DB name...yuck), but > when I enter data into them and save, the data disappears. It is not > hiding in any of the other underlying forms and I get no errors. > > Obviously I have done something wrong and I believe that this is > salvageable, I am just not sure where I have gone wrong. Sorry, no > courses in CMDB yet and we are live with this on Monday. I can manually > input the data for these fields later, but need to figure this out. > > Appreciate any help from any of you who might know where I went wrong. > > Candace DeCou > Applications Support Analyst > Silicon Valley Bank > Office: 408-654-6358 > Email: [EMAIL PROTECTED] > > > > ----------------------------------------- > ***************************** > This message contains information from Silicon Valley Bank, or from > one of its affiliates, that may be confidential and privileged. If > you are not an intended recipient, please refrain from any > disclosure, copying, distribution or use of this information and > note that such actions are prohibited. If you have received this > transmission in error, please notify the sender immediately by > telephone or by replying to this transmission. > > This message may include indicative rate information relating to > one or more products offered through Silicon Valley Bank, or > affiliated broker-dealer, SVB Securities. Rates and yields shown > are provided for informational purposes only, are not guaranteed, > and are subject to market conditions and availability. Nothing in > this communication shall constitute a solicitation or > recommendation to buy or sell a particular security. > Columbia Cash Reserves, Columbia Treasury Reserves, Columbia > Institutional Cash Reserves, SVB Securities Liquid Reserves, SVB > Securities Institutional Liquid Reserves and SVB Securities Horizon > Shares are offered through SVB Securities, a registered broker- > dealer and non-bank affiliate of Silicon Valley Bank. Investments > in these products require the involvement of a licensed > representative of SVB Securities. Investment products offered > through SVB Securities are not insured by the FDIC or any other > Federal Government Agency, are not deposits of or guaranteed by > Silicon Valley Bank or its affiliates, and may lose value. > > > ________________________________________________________________________ _______ > UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org > I don't have much practical experience with the CMDB, but shouldn't you use the class manager to add additional attributes? Won't this address adding the field to all the appropriate forms? Axton ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
