Remedy Developer wrote: > ** > Hi All, > > I have been using ARS 6.3, WIN 2000 Advanced Server, MS SQL 2000 for > quite a long time now and it used to be working fine. But suddenly from > nowhere I have got a strange problem. I'm not able to login to Remedy > Administrator as "Demo". I tried to connect to the server using hostname > and also tried using IP address but to no success. Although I'm able to > login thru Remedy User using the login names created earlier (other than > Demo) but not able to login in Remedy User also as a "Demo" user. > Whenever I try to login as a "Demo" user I get the ARERR 623 Message - > "Authentication Failure". I'm sure no one has changed or set the > password for the "Demo" login as the administrator priveleges are with > me only . I tried to use the arcache/arreload methods but to no success. > I even tried to replace the AR System database in MS-SQL 2000 from an > another test server, but I could not manage success even in that. I > finally tried to run the arserver setup in an updgrade mode such that I > wont lose any data, but again it just kept on asking me the login > credentials for "Demo" user. Kindly help me a way out as i do not intend > to remove ARS setup completely and then do a complete reinstall of ARS + > ITSM modules. > > Thanks, > Frank > > __20060125_______________________This posting was submitted with HTML in > it___ Did you enable the 'cross reference blank password' option? I'm assuming Demo has a blank password whereas your other accounts do not.
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