**
Alex, We integrated using a custom
app that is telephony aware and uses the API to speak with Remedy. However, as our proof of
concept we used the mid-tier to get us going – you can pass as many
parameters as you wish to Remedy. Let me know if you need more
info. Matt White Consulting, Inc. From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On
Behalf Of Gray, Alexander Angus Basically I am looking to pull the
employee ID and company data that comes through the IVR system so that we can
pull into Remedy to pop the customer’s info inside the ticket. We are
using ITSP 4.0… Any advice would be greatly appreciated Alex From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On
Behalf Of Angus Comber What exactly are you looking to do? Surely if you pop
a Remedy screen from an IVR you are going to get a DDE is very naff. Wouldn't recommend. There are
other ways. Angus
|
- Re: Info on setting up Avaya CTI with Remedy.... Angus Comber
- Re: Info on setting up Avaya CTI with Remedy.... Matthew White
- Re: Info on setting up Avaya CTI with Remedy.... Angus Comber
- Re: Info on setting up Avaya CTI with Remedy.... Gray, Alexander
- Re: Info on setting up Avaya CTI with Remedy.... Matthew White
- Re: Info on setting up Avaya CTI with Remedy.... Gray, Alexander
- Re: Info on setting up Avaya CTI with Remedy.... Matthew White
- Re: Info on setting up Avaya CTI with Remedy.... Angus Comber
- Re: Info on setting up Avaya CTI with Remedy.... Gray, Alexander
- Re: Info on setting up Avaya CTI with Remedy.... Gray, Alexander