Murtuza:
You should have an EMEA site to go to when the web site is down in Mountain View. This is poor planning on the part of BMC to not support those who work a different schedule.
And it is 'normal' for most maintenance, in the Western world, to take place in the 'wee' hours of Saturday/Sunday. However, this leads to some interesting events such as the complete destruction of an Oracle database on a Saturday night due to a script failing to run properly.
James McKenzie
-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Murtuza Bookwala
Sent: Friday, July 14, 2006 11:02 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT - BMC-Remedy Tech Support Rant
Forget a 24x7 support center, we don't even get a 24x7 support website from BMC....
I am in the Middle East, and our weekend is on Friday. This means we work on Saturday and Sunday.
BMC always does maintainance on their support website in the wee hours of Sat and Sunday in the USA.
This leaves us blacked out on these days because its day in the Middle east at that time.
-- Murtuza.
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