Ok... don't open the init form. When they open their support console or help desk form Have an active link that check the version. If user version ss less than desired version pop message with download instructions.
Herb -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: Tuesday, July 18, 2006 9:37 AM To: arslist@ARSLIST.ORG Subject: Re: Spam:Re: I don't want my users using the old user tool Unfortunately this won't work for his users...because the 4.x clients don't recognize the init form...and won't pop it -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Herb Partlow Sent: Friday, July 14, 2006 6:53 AM To: arslist@ARSLIST.ORG Subject: Re: Spam:Re: I don't want my users using the old user tool Serouche Here is an option. Set the remedy application to open an init form. Include a hidden field to set the version of the user tool connecting. Use a Active Link to check the version field. If the version is not what you want. Pop a message to the screen "blah blah blah download lastest version from here" Download now? If yes - Open a form with the url to download If no - message "You will be required to download before continuing", close application Or something like that. This should give you the control over the message you want presented to the user. You could even get fancy and set up another form to track login and design it to accept/give 1 grace log in before they will be forced to download the next time they go to log in. My .02 cents :) Herb -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Serouche Rahimpour Sent: Friday, July 14, 2006 2:26 AM To: arslist@ARSLIST.ORG Subject: Re: Spam:Re: I don't want my users using the old user tool yes setting the API version is probably the best way. At least for me. Thanks to Carlos for his precise reference. Though this solution does not fully satisfy becasue I'd like to have a nice message as well explaining the user why he cannot connect anymore and what he should do. The default message coming with the ARSystem could be improved ;-) The problem is that I don't see how I should set my AL or filters to fire ? I have choosen that my users will not open the Home page. So I don't want to change this as I have more than 500 users. And so I don't see on which form my AL or filters should fire. Maybe I shall better create a hidden form to be opened upon connection ... hmmm ... Any other idea ? Serouche Jacques Andre wrote: >Hello Serouche > >The easiest way to achieve this will be to set the server setting "Minimum >API Setting" (in Admin tool , Server Information , Configuration) > >For example, to only allow 6.3 clients to connect to your server, set the >Minimum API version to 11. Please note that this will block any client >which does not use the 6.3 API. So if you are using the mid-tier or any >custom written API, it needs to use the 6.3 API, or it will be blocked. > >I suspect the API version for 6.0.1 is 10, but you will need to confirm >this. > >Hope this helps > >Jacques Andre >[EMAIL PROTECTED] > >_______________________________________________________________________ ________ >UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org > > > > ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ________________________________________________________________________ ____ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
