Rick - how do you know that training for ITSM won't be available until late September-ish? Did you hear this from BMC? All I've been able to get out of them is that training is "coming soon". Does anyone out there know when training will be available (either WBT or in-person) for ITSM and/or Service Desk?
Thanks, Greg -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Tuesday, July 18, 2006 1:13 PM To: arslist@ARSLIST.ORG Subject: Re: ARS as a development system As soon as I saw ITSM 7, I knew that's the direction they were taking. ITSM 4-6 has been around for long enough that there are lots of people who know the app well enough to customize it. This version is not only new to us all, but is bigger. That gives BMC's own P.S. people a leg up on it over partners and in-house developers, especially since training won't be available until late September-ish, which means that for all practical purposes, the expertise won't be widespread until 2007. BMC is basing its business (and therefore sales) model on ITIL buy-in from the customer base. ITSM will get a customer to ITIL compliance far faster than a custom app set would, even if the developers were ITIL-trained. ITIL also works better in an integrated platform solution, which means more product sales. It's not like we can go out and build a discovery platform in ARS. We'd be hard-pressed to build ITSM 7 ourselves, which is not something we'd say about previous versions. So the decision point that some customers are at right now is whether ITIL is a standard that they will embrace now, or put off until later, or until something better comes along. ARS custom development will be a very strong alternative in those non-ITIL shops. Rick -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mark Powell Sent: Tuesday, July 18, 2006 12:24 PM To: arslist@ARSLIST.ORG Subject: Re: ARS as a development system Around two years ago now, I saw a shift in the Remedy/BMC sales staff who went from being very supportive of our custom ARS apps to suddenly start asking "when are you going to switch over to ITSM?" They seemed to have a list of talking points of why it would be "better" to use ITSM. It made sense to me that as a BMC/Remedy sales person you would encourage your customers to buy the app licenses on top of the ARS licenses because that was more $$ in the pocket, but I hoped it wasn't a true shift in the positioning of the ARS product line. Now that we are seeing RUG/BUG once again be very short on development topics, maybe there really is a shift within BMC/Remedy to push customers away from custom apps in ARS and onto ITSM. Of course they have always wanted us to buy the apps, but maybe this is a more conscientious shift in the positioning of the product. The release of ARS 7.0 was big news to us who follow it, but it didn't appear to me to be big news on the Remedy or BMC corporate websites (except the support site). The ITSM releases are touted. Even when you click through the websites for the BSM product line, you get to ITSM info fairly easily, but you have to dig deep to get to pure ARS details. In the old Remedy Corporation days, ARS was touted as the foundation to all things Remedy and was highlighted on the website. I think you are on to something, John, but I don't think it is necessarily people just deciding to do less development, but getting steadily encouraged to move to ITSM and other out-of-the-box solutions instead of do new, custom development. I think it has been a planned focus of the company for a while now (probably to grow their revenue), but for them to specifically say that publicly would certainly stir our pot as "Remedy Developers." Has the rest of the community seen this, or do you think I'm way off on this one. I'd be really interested to hear more developer experiences on this topic. Mark Powell [EMAIL PROTECTED] On 7/3/06, John Sundberg <[EMAIL PROTECTED]> wrote: > ** > > Excluding ITSM style applications - are any people doing NEW > development on ARS for other business systems? > > It used to be quite common to build other apps in ARS - but I think it > is dying off. > > If you are building them: > - what kind of apps are they > - how did it get justified to build in ARS > - did you compare it to any other options > - which ones > - why did ARS win out > > Also - if you are not building apps - can you explain why. > > The reason I am asking: > I am a longtime AR developer type - and it used to be very common to > write apps on ARS - I just see less of it all the time. I am trying to > find a pattern as to why - and then hopefully come up with a "remedy" > for the > issue:) > > (I have lots of reasons why I see less dev on ARS - but I am mostly > looking for other people's opinion) > > Thanks, > > -John > > > John David Sundberg > 235 East 6th Street, Suite 400B > St. Paul, MN 55101 > (651) 556-0930-work > (651) 247-6766-cell > (651) 695-8577-fax > [EMAIL PROTECTED] > > > > __20060125_______________________This posting was submitted with HTML > in it___ ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
