Hi list.
We have Oracle 817, ARS 5.1, on Sun
boxes.
We are sending data using webmethods software to
the database, and asking for a return request ID. For some reason the data is
not getting updated in the database.
Remedy IS returning the request ID back to
webmethods, as if the transaction occured. We have a filter that stamps certain
fields on submit/modify, and that filter is being triggered as well by the
webmethods transaction.
We used a tool "SOAPSonar" to test, and it is able
to update remedy using the same webservice - leading me to believe the problem
may lie within webmethods, but again, webmethods is getting the return value and
triggering the filter.
Of course we verified the plugin was running
correctly, but the logs were otherwise useless, providing no tracking of the
transaction - with exception of the filter that was triggered.
Remedy has suggested it is a permissions problem,
but it is verified not to be. The have also suggested increasing the
filter-api-timeout variable, but this doesnt make sense as the transaction
happens and returns the request ID very quickly. That is the end of their
suggestions on this.
Does anyone have any ideas?
Thanks,
Matt Taylor
Senior Consultant
CapGemini Americas, Chicago
ADC
Lucent
Technologies
(630)
713-7231
| This message contains information that may be privileged or confidential and is the property of the Capgemini Group. It is intended only for the person to whom it is addressed. If you are not the intended recipient, you are not authorized to read, print, retain, copy, disseminate, distribute, or use this message or any part thereof. If you receive this message in error, please notify the sender immediately and delete all copies of this message. |
